Videoconferencing has become commonplace, but you don’t have to find your way by yourself if you don’t want to. UBCO has several supported videoconference options that will allow you to meet with your colleagues while working from home, effectively teach online, or even meet with groups physically located in rooms on both campuses while others attend from home or elsewhere.
Features & Benefits
Traditionally, video conferencing has been a way to meet face-to-face when it was easier, faster or cheaper than meeting in person. Now it has become the normal way of operating even for a large number of classes being taught online.
Most laptops, tablets and smartphones have built-in cameras and microphones, and there are cost-effective ways to add mics and webcams to desktop computers as well. By using one of UBCO’s supported VC platforms, you get the benefit of a full IT department supporting your success, rather than finding yourself out on your own trying to figure things out or troubleshoot when things go wrong. We can help you get set up and ensure you know the best ways to use the technology available to you.
Most Faculty and Staff are automatically provisioned on Skype For Business when they are first hired at UBC. If you are unsure whether you have an account, please call the HelpDesk at 250.807.9000 or submit a ticket through the IT Helpdesk system.
If you are Faculty, Staff, or a Graduate Student and would like a licensed Zoom account as part of UBC’s Educational Zoom system, please submit a ticket in the IT Helpdesk system and an account will be provided at no cost to you.
If you would like support in booking and using a video conference room at UBCO, check out the information at Video Conference Rooms at UBCO.
Other than that, check out our FAQs below, and once you’re ready to move forward, submit a ticket in the IT Helpdesk system.
How do I quickly get AV support when I’m teaching in a classroom and something goes wrong with the equipment?
Contact the IT Helpdesk at 250-807-9000 with the in-room phone.
- Contact the Helpdesk at 250-807-9000.
- If it’s related to Canvas/Kaltura/Collaborate Ultra, go to Canvas Video Guides or contact the Centre for Teaching and Learning (CTL) at 250-807-9293
See this comparison chart to help you decide: What is the best video conference app or platform for me to use?
Go to IT Helpdesk system and Enter a new Ticket requesting Something New, then Other and enter your UBC Details with contact information.
A UBC Email account is required in order to provision a Zoom account. The following e-mail address types are accepted:
- UBC emails only:
- Addresses ending in @alumni.ubc.ca are not currently accepted.
- If you are using Zoom, follow the instructions at How do I use Zoom to record an instructional video?
- If you are using Kaltura, follow the instructions at CTL’s Kaltura page
- If you are using Mediasite Desktop Recorder, follow the instructions here: Mediasite
- If you are using Camtasia, follow the instructions at How can students and faculty access Camtasia Studio or Snagit licensing?
Contact email@example.com for assistance.
Submit a Ticket into the IT Helpdesk system asking for AV consultation and this will generate Work Orders to accommodate purchasing.
Submit a Ticket into the IT Helpdesk system asking for Telephone support, or call 250-807-9000 for immediate assistance.
If you wish to record content or need to do a class room live please check out blended learning classrooms for date and time.
On-Campus instruction is not currently available. Further information will be added as it becomes available.
Video Conferencing is a live video-based meeting between two or more people in different locations using video-enabled devices. Video conferencing allows multiple people to meet and collaborate face to face long-distance by transmitting audio, video, text and presentations in real-time through the internet.
Learn more about Best Practices for Video Conferencing.