Equipment is supported, and replaced based on life cycling funded through UBCO IT.
If you would like to request changes to the hardware in a computer lab, please submit a ticket to the UBC Self-Service Portal for assistance.
Software:
All computer labs come pre-loaded with basic software such as Microsoft Office and Adobe Acrobat Reader. Individual labs may also have a variety of other specific software installed to meet instructional needs, through a request process by the programs or courses scheduled to use the specific space. A list of available software is provided below.
If you would like to request that software be updated in particular lab, new software be installed, please see our Computer Labs – Software Requests page.
New hardware and software requests for Tier 1 computer labs must be requested as soon as possible as capital planning is cyclic and hardware upgrades are planned on a multi-year cycle.
Tier 2 labs are department-specific, with restricted access for bookings by the assigned departments only.
Hardware:
Equipment life cycling, maintenance and support is the responsibility of the assigned department.
If you would like to request changes to the hardware in a computer lab, please submit a ticket to the UBC Self-Service Portal for assistance.
Software:
If you would like to request that software be updated in particular lab, new software be installed, please see our Computer Labs – Software Requests page.
Saving Your Work:
UBCO computer labs are shared computing environments, and computers may be automatically logged off, restarted, or shut down as part of regular maintenance, security requirements, and energy conservation efforts.
Files saved locally to a lab computer are not retained between sessions. To avoid losing your work, save files regularly to UBC OneDrive, which provides persistent storage accessible to UBCO students.
Lab computers should not be relied upon to remain logged in or running unattended for extended periods, including overnight or outside regular building hours.