The University of British Columbia Okanagan Campus
Information Technology Okanagan
Services

Phone Services for Individuals

Overview

Phone services are available to employees on a cost recovery basis.  There are both software-based and hardware based telephone options available. The UBCO Softphone Service enables users to make calls, control desk phones, manage contacts, view call history, and access voicemail via a desktop computer or mobile application, using the internet.  This service is provided through an application called MiCollab Client.

Features & Benefits

  • Uses an assigned UBC Okanagan phone number
  • Easy to use interface to make and manage calls
  • Removes the requirement to have a desk phone with an option to use a desk phone if preferred
  • Make calls from anywhere!  Users can stay connected no matter where they are – at home, on campus, traveling, or wherever they are with an internet connection

Requirements & Eligibility

The service requires: 

  • An internet connection with good signal strength if using wireless
  • A computer with Windows or MacOS
  • A headset or built-in computer speaker and microphone, when opting for Softphone only (no desk phone)

Costs

The UBCO Softphone Service is $10 per month, including long-distance.  Staff can request a desk phone for an additional $5 per month.

Pricing is subject to change, and will be communicated in advance.

Further Information

Note: Mobile phones are not provided by UBC. Departments may opt to reimburse staff and faculty for personal mobile phones. To determine eligibility, speak with your supervisor or department admin.

Getting Started

Use the following to request the UBCO Softphone Service:  UBCO Voice Support Request

Support

  • Support is available during UBCO IT regular business hours. Troubleshooting off-campus is not available for home network issues, peripheral devices, or non-UBC computing devices.
  • Due to the flexibility of the UBCO Softphone Service, support may be limited; specifically using the service on mobile phones or non-UBC computing devices.

Service Responsibilities

The following table clarifies the responsibilities of UBC IT Okanagan and those of the client.

RESPONSIBILITY
UBCO IT
CLIENT
System maintenance✓ 
Desk phone servicing and maintenance✓ 
Submit UBC ticket to request on campus support ✓
Troubleshoot issues with application at home that may be caused by network, peripheral devices, or non-UBCO computing devices ✓
Notify UBC IT of billing or location changes ✓