UBCO Computer Labs
Overview
UBC IT Okanagan offers access to a variety of computing facilities and software for instructional and individual student use:
- Open computer labs available to all students, faculty and staff
- Multi-use instructional labs available to all faculty for instructional purposes
- Faculty restricted labs restricted to faculty members
Features & Benefits
- Open computer labs provide student access to required software titles to complete course activities
- Student access to printing available in all computer labs
Requirements & Eligibility
- Open computer labs can be utilized by all active UBC Okanagan students, faculty and staff
- To determine your eligibility to book multi-use instructional labs, contact Enrolment services for general space and Classroom Scheduling for Academic spaces.
Further Information
- Guidelines for safe cleaning and operations of shared devices
- Request for UBCO Computer Labs – Software Requests
Getting Started
- To book labs, contact Classroom Scheduling to plan and coordinate lab booking
- For other needs, contact Book Space
- If you are unsure as to which lab would meet your technical requirements, please submit a Request Access to IT Service in the UBC Self-Service Portal ticket
- For research related needs, please visit Research Computing (ubc.ca)
Support
- Online with the UBC Self–Service Portal which is the fastest and most efficient way to receive IT support
- By phone at 250-807-9000 (79000 from on campus) for urgent, time-sensitive support needs
To request that software be updated in particular lab, or new software be installed, please submit a Request Access to IT Service in the UBC Self-Service Portal for a consultation.
Service Responsibilities
The following table clarifies the responsibilities of UBC IT Okanagan and those of the client.
Responsibility |
UBCO IT |
Client |
Tier 1 Computer Labs (multi-use labs) | ||
Procurement, maintenance and lifecycle of hardware | x | |
Packaging and installation of licensed software titles | x | |
Ongoing support and issue maintenance, as needed | x | |
Compliance with Information Security Standards | x | |
Submit request for new software required for instructional purposes | x | |
Submit service desk ticket notify UBCO IT of operational issues | x | |
Review the Guidelines for safe cleaning and operations of shared devices | x | |
Agree to UBC’s Information Systems Policy | x | |
Application usage and support | x | |
Tier 2 Computer Labs (faculty-controlled labs) | ||
Procurement, maintenance and lifecycle of hardware | x | |
Identify and secure space allocation to support computer lab | x | |
Hardware installation and relocation | x | |
Procurement, licensing and support agreements | x | |
Submit service desk ticket to notify IT of any relocation requirements | x | |
Packaging and installation of licensed software titles | x | |
Ongoing support and issue maintenance, as needed | x | |
Ensure compliance with UBC’s Information Security Standards | x | |
Secure funding for replacement of missing or defective hardware | x | |
Submit request to Centre for Teaching and Learning for new software required for instructional purposes | x | |
Submit service desk ticket notify UBCO IT of operational issues | x | |
Review the Guidelines for safe cleaning and operations of shared devices | x | |
Agree to UBC’s Information Systems Policy | x | |
Education and training to faculty and students on application usage | x |