The University of British Columbia Okanagan Campus
Information Technology Okanagan
Services

UBCO Computer Labs

Overview

UBC IT Okanagan offers access to a variety of computing facilities and software for instructional and individual student use: 

  • Open computer labs available to all students, faculty and staff  
  • Multi-use instructional labs available to all faculty for instructional purposes 
  • Faculty restricted labs restricted to faculty members

Features & Benefits

  • Open computer labs provide student access to required software titles to complete course activities 
  • Student access to printing available in all computer labs

Requirements & Eligibility

  • Open computer labs can be utilized by all active UBC Okanagan students, faculty and staff
  • To determine your eligibility to book multi-use instructional labs, contact Enrolment services for general space and Classroom Scheduling for Academic spaces.
  • Computer lab availability is subject to academic scheduling and are open during regular hours of operation.

Further Information

UBCO Computer Labs

Getting Started

Support

  • Online with the UBC Self–Service Portal which is the fastest and most efficient way to receive IT support
  • By phone at 250-807-9000 (79000 from on campus) for urgent, time-sensitive support needs

To request that software be updated in particular lab, or new software be installed, please submit a Request Access to IT Service in the UBC Self-Service Portal for a consultation.

Service Responsibilities

The following table clarifies the responsibilities of UBC IT Okanagan and those of the client.

RESPONSIBILITY – GENERAL USE SPACES
UBCO IT
CLIENT
Tier 1 Computer Labs (multi-use labs)
Procurement, maintenance and lifecycle of hardware ✓  
Packaging and installation of licensed software titles ✓  
Ongoing support and issue maintenance, as needed ✓  
Compliance with Information Security Standards ✓  
Submit request for new software required for instructional purposes   ✓
Submit service desk ticket notify UBCO IT of operational issues   ✓
Review the Guidelines for safe cleaning and operations of shared devices   ✓
Agree to UBC’s Information Systems Policy   ✓
Application usage and support   ✓
Tier 2 Computer Labs (faculty-controlled labs)
Procurement, maintenance and lifecycle of hardware   ✓
Identify and secure space allocation to support computer lab   ✓
Hardware installation and relocation ✓  
Procurement, licensing and support agreements   ✓
Submit service desk ticket to notify IT of any relocation requirements   ✓
Packaging and installation of licensed software titles ✓  
Ongoing support and issue maintenance, as needed ✓  
Ensure compliance with UBC’s Information Security Standards ✓  
Secure funding for replacement of missing or defective hardware   ✓
Submit request to Centre for Teaching and Learning for new software required for instructional purposes   ✓
Submit service desk ticket notify UBCO IT of operational issues   ✓
Review the Guidelines for safe cleaning and operations of shared devices   ✓
Agree to UBC’s Information Systems Policy   ✓
Education and training to faculty and students on application usage   ✓