student support

Student Tech Support

Do you have student technology-related questions? Are you having difficulty accessing and using UBC software and programs for online learning? Do you have questions about what technology is available to students?

The Student Support Analyst is here to help you with various learning technologies and can support you with:

  • Canvas and other UBC learning technologies
  • Access to UBC programs and software
  • Microsoft Office
  • Connecting to Wi-Fi
  • Printing on campus
  • Troubleshooting software issues
  • General IT Questions

Let’s Connect

Do you have student tech-related questions? Try out our new UBCO Chatbot for frequently asked questions related to Student IT Support.

The Student Support Analyst is located at the Library Service Desk. Come by In-person for tech-related questions, try out our chatbot service or submit a ticket for email support.

Submit a Ticket Let’s Chat Now

Prep Your Tech for Exams

Download this guide to help prep your tech for exams, get answers to commonly asked questions, links to online resources, and how to get support.

Download Presentation


Do you need access to Wi-Fi? The UBCsecure Wireless network allows students to connect to the internet on the UBC campus at high-speeds 24×7.

How to connect to UBCsecure


There are several student printers located across campus. Find out how to add money to your printing account and where to locate the nearest printer.

Printing and Copying for Students

Campus-Wide Login

The UBC Campus-Wide Login (CWL) is the primary authentication system for students in the Okanagan. This login provides a single account to access University-wide applications, email, computer workstations, and Microsoft software.

Learn about CWL

Multi-factor Authentication (MFA)

As of November 1, students accessing applications with their Campus-wide Login (CWL) from off-campus will require multi-factor authentication (MFA) to safeguard personal information and protect against unauthorized access.

Find MFA Resources

Microsoft Office 365

Microsoft 365 Office offers a range of Microsoft applications including Word, Excel, PowerPoint, Outlook and OneNote. Currently registered UBC students with student email are qualified for a free Microsoft 365 Office download.

Installing Microsoft Office

Student Email

All active and registered students are eligible to sign up for a UBC email account that can be used to send and receive mail. This account will also grant you access to a range of UBC services, including Microsoft Teams and OneDrive.

Learn about Student & Alumni Email

Basics of Canvas

Learning about all the different technologies you’ll be using this year can feel overwhelming. That’s why you should always start with the basics. Check out this introduction to Canvas, made for you by your peers here at UBC Okanagan.

Watch the basics of Canvas

Respondus LockDown Browser

LockDown Browser is a custom browser used during a testing environment. It prevents you from copying, printing, accessing other applications, or visiting websites while taking a test or exam.

LockDown Browser Student Guide

Laptop Borrowing

Do you need access to a laptop? The UBC Okanagan Library has a limited number of laptops available for loan. Find out more and see what is available:

Learn about technology Loans

Study Spaces

Do you need need to use a computer, find a study room or require assistive technology? The UBC Okanagan Library is a vibrant space full of services, varied study spaces, technology and library collections.

Learn about Library Spaces

UBC IT Services for Students

Want to know what UBC IT services you have access to as a student?  Here is a handy summary of services for students and student employees.

Student vs. Faculty & Staff Services

IT Support Knowledge Base

Find answers to common questions, how-to articles, user guides, and more:

IT Knowledge Base