Contact

UBC IT Okanagan

IT Service Centre

Support Hours:
Monday to Friday
7:30 am to 4:30 pm (phone support)
8:00 am to 4:00 pm (walk-up support)
JOIN THE VIRTUAL LINE

Phone: 250.807.9000 (on-campus dial 79000)
Toll-free: 855.807.9001
Fax: 250.807.9212

After-Hours Emergency IT Issues: 250.807.9236

Contact UBC Okanagan Campus Security at the number above  to report any major IT service disruptions or issues outside of regular UBCO IT Service Desk hours.

Address:
024B Administration Building (ADM)
UBC Okanagan Campus
1138 Alumni Avenue
Kelowna, BC, Canada V1V 1V7


Virtual Line For Drop-in IT Support

UBCO IT now has a virtual line system to save your space in line without physically needing to wait in a line for the IT Service Centre. Join the line easily by a text message from your cell phone OR by clicking the button below OR sign up at the kiosk at 024 in the Campus Administration Building.

Join the virtual line

There are three easy ways to reserve your spot in line

    1. Text “UBCO” to 778-743-5022 or 604 229 4098 OR
    2. In-person at the i-Pad in the hallway outside the IT Service Centre in the Campus Administration Building (ADM024)
    3. Online JOIN THE VIRTUAL LINE

 

IT Services Wait Time

STAFF & FACULTY ONLY - IT Service Centre ADM 024 Currently CLOSED
IT Services Okanagan
024B Campus Administration Building
View Map
People currently in line

1
Forecast wait time

2 min

View the virtual line live

VIRTUAL LINE (WALK-UP sUPPORT) HOURS OF SERVICE 

Monday – Friday 8:00 a.m. – 4:00 p.m. (PT)

virtual line Help & Support
The virtual line is used for in-person drop-in IT support at the IT Service Centre. When you join the virtual line, you will be prompted to provide your name and a 10-digit telephone number where you can be contacted. If this is a cell phone number, you can also receive SMS message updates to let you know approximately how long your wait time will be.

Get Updates
When in the virtual line text these letters to 778-743-5022 OR 604 229 4098 to receive further information:

  • Text S to check your status
  • Text L to leave the line completely
  • Text H to ask for help
  • Text M if you need more time
  • Text N# to be notified the # of minutes before your appointment
  • Text J to be added back to line in case of accidental removal

When you reach the front of the line:

  • If you gave your cell phone number: You will receive an SMS message inviting you to the come to the Service Centre helpdesk for your appointment
  • No cell phone? Check the status online or watch the digital display by the IT Service Centre to see when you are summoned or next in line.

Having technical difficulties? Call  250 807 9000 (Toll-free: 1 855 807 9001) for assistance.

Frequently Asked Questions

Entering your phone number gives you the ability to check your place in line, push your appointment back, leave the line, or generate an update when you are X minutes away from the front of the line.

If you don’t want to provide a phone number, or don’t have a cell number you can use a fake number (e.g. 123-456-7890). If you don’t want to provide your phone number, you’ll have to check the status online or watch the digital display by the IT Service Centre for when you are at the front of the line.

Your information will be used for service delivery and may also be used by the university in statistical analysis to identify user trends and support UBC’s commitment to excellence.

We can always just input your first name and last initial and a fake phone number.

Privacy Statement

UBC’s virtual line system is a secure system called Qless. All information collected by Qless is stored within Canada. If you have questions, please email questions@askme.ubc.ca.


Staff

IT Service Delivery

Anthony Knezevic
Associate Director, IT Service Delivery
Andy Fehr
Team Lead, Service Desk
Andy Fehr
Team Lead, Service Desk
Paul Clancy
Support Analyst I
Paul Crang
Support Analyst I
Perry Jones
Support Analyst I
Cheryl Lepard
Support Analyst
Trevor Odlum
Support Analyst II
Mark Panich
Support Analyst I
Geoff Pouliot
Support Analyst I
Chase Tompkins
Support Analyst II
Ryan Robertson
Support Analyst
Sky Mooney
Support Analyst II
Clay Pakenham
Support Analyst II
Ryan Pannell
Support Analyst II
Dave Conzatti
Systems Administrator II
Maureen David
Systems Administrator II – Phone Infrastructure
Brian Heichert
Network Analyst II
Rudy Kovacev
Systems Administrator II – Phone Infrastructure
Ron Neilly
Systems Administrator II
Rob Panio
Systems Administrator I – Voice Services
Warren Pineau
Systems Administrator II
Oscar Rondon
Network Analyst II

Research Computing

Steve Cundy
Director, Advanced Research Computing
Erin Crowe
Manager, Research Computing
Wade Klaver
HPC Systems Administrator
Nick Rochlin
Research Data Management Specialist
Conor English
Project Manager
Oliver Dube
Systems Administrator II
Ian Courtney
Systems Administrator II
Brent Harder
Support Analyst II
Brandon Harder
Support Analyst I
Paul Vallence
Support Analyst I
Ryan Robertson
Support Analyst I

IT Engagement Services

Todd Zimmerman
Associate Director, IT Engagement Services
Andrew Alcantara
Team Lead, Web & Applications
Gideon Dante
Team Lead, UBC Studios
Paul Levinsen
Team Lead, Audio Visual
Toni Lee
Support Services Assistant
Paul Levinsen
Team Lead, Audio Visual
Donald Cosby
AV Coordinator
Matt Duarte
AV Coordinator
Garth Evans
AV Specialist
Malcolm Petch
AV Specialist
Felipe Munoz
AV Coordinator
Sean Smith
AV Specialist
Nathen Storness-Bliss
AV Specialist
Todd Zimmerman
Associate Director, IT Engagement Services
Amanda Austin
Project Coordinator IT Infrastructure
Justin Avdich
Project Manager
Chris Danek
Client Service Coordinator
Erin Trufinov
Client Service Coordinator
Chris Kwong
IT Procurement Analyst
Leon McIntosh
IT Purchasing Assistant
Victoria Zalamea
IT Procurement Analyst
Gideon Dante
Team Lead, UBC Studios
Serge Bartamian
Video and Digital Media Specialist
Doug Brown
Senior Video and Digital Media Specialist
Joel Thiessen
Senior Emerging & Digital Media Specialist
Andrew Turski
Video and Digital Media Specialist
Taylor Wilson
Digital Media Specialist – Production Assistant
Andrew Alcantara
Team Lead, Web & Applications
Jamie Edwards
Programmer Analyst II
Philip Okanlawon
Programmer Analyst I
Steve Quilala 
Programmer Analyst I – Web Designer/Developer
Jithin Shaji 
Programmer Analyst I – Web Designer/Developer
Yan Yong
Programmer Analyst I – Full Stack Developer