Contact
UBC IT Okanagan
IT Service Centre
If you have a computer issue or would like to speak with a technician, please request an appointment using the UBC Self-Service Portal.
If you have a quick question or pressing issue, please visit or call the IT Service Centre during regular support hours.
Regular Term Support Hours:
Monday to Friday
7:30 am to 4:30 pm (phone support)
8:00am to 12:00pm and 1:00pm to 4:00 pm (walk-up support)
(Please note walk-up support is closed during 12-1pm)
Phone: 250.807.9000 (on-campus dial 79000)
Toll-free: 855.807.9001
Student Support
Located in the UBCO Library main floor
Monday to Friday
9:00am to 5:00pm (In Person during term)
Try the 24 hour UBCO Chatbot
After-Hours Instructional AV Issues
Field Technicians are available for instructional emergencies (classroom teaching) outside of standard business hours.
Monday to Friday
4:30 pm to 8:00 pm (please call 250.807.9000 or on-campus dial 79000)
After-Hours Emergency IT Issues: 250.807.9236
Contact UBC Okanagan Campus Security at the number above to report any major IT service disruptions or issues outside of regular UBCO IT Service Desk hours.
Address:
024B Administration Building (ADM)
UBC Okanagan Campus
1138 Alumni Avenue
Kelowna, BC, Canada V1V 1V7
LIVE IT WALK-UP SUPPORT CAM
If the Walk-up window is closed, and you do NOT have a scheduled appointment, please call 79000 or submit a ticket in the UBC Self-Service Portal.
IT Monthly Newsletter – Want to know the latest IT updates? Sign-up for our monthly UBCO IT Newsletter!
Staff
IT Service Delivery
Anthony Knezevic Associate Director, IT Service Delivery |
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Andy Fehr Team Lead, Service Desk |
Andy Fehr Team Lead, Service Desk |
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Paul Clancy Support Analyst I |
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Paul Crang Support Analyst I |
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Perry Jones Support Analyst I |
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Brian Ferguson Support Analyst I |
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Daniel Evans Support Analyst I |
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Mark Panich Support Analyst I |
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Geoff Pouliot Support Analyst I |
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Chase Tompkins Support Analyst II |
Sky Mooney Systems Administrator II |
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Clay Pakenham Support Analyst II |
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Ryan Pannell Support Analyst II |
Dave Conzatti Systems Administrator II |
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Maureen David Systems Administrator II – Phone Infrastructure |
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Rudy Kovacev Systems Administrator II – Phone Infrastructure |
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Trevor Odlum Systems Administrator II |
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Rob Panio Systems Administrator I – Voice Services |
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Warren Pineau Systems Administrator II |
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Oscar Rondon Network Analyst II |
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Axel Steiner Systems Administrator I – Voice Services |
Research Computing
Steve Cundy Director, Advanced Research Computing |
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Erin Crowe Manager, Research Computing |
Wade Klaver HPC Systems Administrator |
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Nick Rochlin Research Data Management Specialist |
Conor English Project Manager |
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Oliver Dube Systems Administrator II |
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Ian Courtney Systems Administrator II |
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Brent Harder Support Analyst II |
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Brandon Harder Support Analyst I |
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Paul Vallence Support Analyst I |
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Ryan Robertson Systems Administrator II |
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Steve Holden Support Analyst I |
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Jorden Harvey Support Analyst I |
IT Engagement Services
Todd Zimmerman Associate Director, IT Engagement Services |
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Andrew Alcantara Team Lead, Web & Applications |
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Gideon Dante Team Lead, UBC Studios |
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Paul Levinsen Team Lead, Audio Visual |
Toni Lee Support Services Assistant |
Paul Levinsen Team Lead, Audio Visual |
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Donald Cosby AV Coordinator |
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Matt Duarte AV Coordinator |
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Garth Evans AV Specialist |
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Malcolm Petch AV Specialist |
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Felipe Munoz AV Coordinator |
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Sean Smith AV Specialist |
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Nathen Storness-Bliss AV Specialist |
Todd Zimmerman Associate Director, IT Engagement Services |
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Amanda Austin Project Coordinator IT Infrastructure |
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Justin Avdich Client Services Manager |
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Erin Trifunov Client Service Manager |
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Rebecca Kaus Client Services Manager |
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Ilona Nehring IT Purchasing Assistant |
Gideon Dante Team Lead, UBC Studios |
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Serge Bartamian Video and Digital Media Specialist |
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Doug Brown Senior Video and Digital Media Specialist |
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Joel Thiessen Senior Emerging & Digital Media Specialist |
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Taylor Wilson Digital Media Specialist – Production Assistant |
Andrew Alcantara Team Lead, Web & Applications |
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Fernanda Alves Programmer Analyst I |
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Jamie Edwards Programmer Analyst II |
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Snow Liu Support Analyst I |
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Jithin Shaji Systems Analyst II |
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Yan Yong Programmer Analyst I |