Contact

UBC IT Okanagan

IT Service Centre

If you have a computer issue or would like to speak with a technician, please request an appointment using the UBC Self-Service Portal.

If you have a quick question or pressing issue, please visit or call the IT Service Centre during regular support hours.

Holiday Break
Please note IT Support (phone, walk-up & online) will be unavailable from December 24- January 2.

Regular Term Support Hours:
Monday to Friday
7:30 am to 4:30 pm (phone support)
8:00 am to 4:00 pm (walk-up support)

Phone: 250.807.9000 (on-campus dial 79000)
Toll-free: 855.807.9001

After-Hours Instructional AV Issues
Field Technicians are available for instructional emergencies (classroom teaching) outside of standard business hours.
Monday to Friday
4:30 pm to 8:00 pm (please call 250.807.9000 or on-campus dial 79000)

After-Hours Emergency IT Issues: 250.807.9236
Contact UBC Okanagan Campus Security at the number above  to report any major IT service disruptions or issues outside of regular UBCO IT Service Desk hours.

Address:
024B Administration Building (ADM)
UBC Okanagan Campus
1138 Alumni Avenue
Kelowna, BC, Canada V1V 1V7

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Staff

IT Service Delivery

Anthony Knezevic
Associate Director, IT Service Delivery
Andy Fehr
Team Lead, Service Desk
Andy Fehr
Team Lead, Service Desk
Paul Clancy
Support Analyst I
Paul Crang
Support Analyst I
Perry Jones
Support Analyst I
Cheryl Lepard
Support Analyst
Trevor Odlum
Support Analyst II
Mark Panich
Support Analyst I
Geoff Pouliot
Support Analyst I
Chase Tompkins
Support Analyst II
Ryan Robertson
Support Analyst
Sky Mooney
Systems Administrator II
Clay Pakenham
Support Analyst II
Ryan Pannell
Support Analyst II
Dave Conzatti
Systems Administrator II
Maureen David
Systems Administrator II – Phone Infrastructure
Rudy Kovacev
Systems Administrator II – Phone Infrastructure
Ron Neilly
Systems Administrator II
Rob Panio
Systems Administrator I – Voice Services
Warren Pineau
Systems Administrator II
Oscar Rondon
Network Analyst II
Axel Steiner
Systems Administrator I – Voice Services

Research Computing

Steve Cundy
Director, Advanced Research Computing
Erin Crowe
Manager, Research Computing
Wade Klaver
HPC Systems Administrator
Nick Rochlin
Research Data Management Specialist
Conor English
Project Manager
Oliver Dube
Systems Administrator II
Ian Courtney
Systems Administrator II
Brent Harder
Support Analyst II
Brandon Harder
Support Analyst I
Paul Vallence
Support Analyst I
Ryan Robertson
Support Analyst I

IT Engagement Services

Todd Zimmerman
Associate Director, IT Engagement Services
Andrew Alcantara
Team Lead, Web & Applications
Gideon Dante
Team Lead, UBC Studios
Paul Levinsen
Team Lead, Audio Visual
Toni Lee
Support Services Assistant
Paul Levinsen
Team Lead, Audio Visual
Donald Cosby
AV Coordinator
Matt Duarte
AV Coordinator
Garth Evans
AV Specialist
Malcolm Petch
AV Specialist
Felipe Munoz
AV Coordinator
Sean Smith
AV Specialist
Nathen Storness-Bliss
AV Specialist
Todd Zimmerman
Associate Director, IT Engagement Services
Amanda Austin
Project Coordinator IT Infrastructure
Justin Avdich
Client Services Manager
Erin Trifunov
Client Service Manager
Rebecca Kaus
Client Services Manager
Ilona Nehring
IT Purchasing Assistant
Gideon Dante
Team Lead, UBC Studios
Serge Bartamian
Video and Digital Media Specialist
Doug Brown
Senior Video and Digital Media Specialist
Joel Thiessen
Senior Emerging & Digital Media Specialist
Taylor Wilson
Digital Media Specialist – Production Assistant
Andrew Alcantara
Team Lead, Web & Applications
Jamie Edwards
Programmer Analyst II
Snow Liu
Programmer Analyst I
Steve Quilala 
Programmer Analyst I – Web Designer/Developer
Jithin Shaji 
Systems Analyst II
Yan Yong
Programmer Analyst I – Full Stack Developer