Contact
UBC IT Okanagan
IT Service Centre
If you have a computer issue or would like to speak with a technician, please request an appointment using the UBC Self-Service Portal.
If you have a quick question or pressing issue, please visit or call the IT Service Centre during support hours.
Regular Support Hours
Monday to Friday
Phone Support: 7:30 am to 4:30 pm
Walk-Up Support: Closed until further notice
Phone: 250.807.9000 (on-campus dial 79000)
Toll-free: 855.807.9001
Student Support
Located in the UBCO Library main floor
Monday to Friday
9:00am to 5:00pm (In Person during term)
Try the 24 hour UBCO Chatbot
After-Hours Instructional AV Issues
Field Technicians are available for instructional emergencies (classroom teaching) outside of standard business hours.
Monday to Friday
4:30 pm to 8:00 pm (please call 250.807.9000 or on-campus dial 79000)
After-Hours Emergency IT Issues: 250.807.9236
Contact UBC Okanagan Campus Security at the number above to report any major IT service disruptions or issues outside of regular UBCO IT Service Desk hours.
Address:
024B Administration Building (ADM)
UBC Okanagan Campus
1138 Alumni Avenue
Kelowna, BC, Canada V1V 1V7
LIVE IT WALK-UP SUPPORT CAM
If the Walk-up window is closed, and you do NOT have a scheduled appointment, please call 79000 or submit a ticket in the UBC Self-Service Portal.
IT Monthly Newsletter – Want to know the latest IT updates? Sign-up for our monthly UBCO IT Newsletter!
Staff
IT Service Delivery
| Anthony Knezevic Associate Director, IT Service Delivery |
|
| Andy Fehr Team Lead, Service Desk |
| Andy Fehr Team Lead, Service Desk |
|
| Paul Clancy Support Analyst I |
|
| Paul Crang Support Analyst I |
|
| Perry Jones Support Analyst I |
|
| Brian Ferguson Support Analyst I |
|
| Mark Panich Support Analyst I |
|
| Geoff Pouliot Support Analyst I |
|
| Chase Tompkins Support Analyst II |
| Sky Mooney Systems Administrator II |
|
| Clay Pakenham Support Analyst II |
|
| Ryan Pannell Support Analyst II |
| Dave Conzatti Systems Administrator II |
|
| Maureen David Systems Administrator II – Phone Infrastructure |
|
| Rudy Kovacev Systems Administrator II – Phone Infrastructure |
|
| Trevor Odlum Systems Administrator II |
|
| Rob Panio Systems Administrator I – Voice Services |
|
| Warren Pineau Systems Administrator II |
|
| Oscar Rondon Network Analyst II |
Research Computing
| Steve Cundy Director, Advanced Research Computing |
|
| Erin Crowe Manager, Research Computing |
| Wade Klaver HPC Systems Administrator |
| Conor English Project Manager |
|
| Oliver Dube Systems Administrator II |
|
| Ian Courtney Systems Administrator II |
|
| Brent Harder Support Analyst II |
|
| Brandon Harder Support Analyst I |
|
| Paul Vallence Support Analyst I |
|
| Steve Holden Support Analyst I |
|
| Jorden Harvey Support Analyst I |
IT Engagement Services
| Todd Zimmerman Associate Director, IT Engagement Services |
 |
| Andrew Alcantara Team Lead, Web & Applications |
|
| Gideon Dante Team Lead, UBC Studios |
|
| Paul Levinsen Team Lead, Audio Visual |
| Toni Lee Support Services Assistant |
| Paul Levinsen Team Lead, Audio Visual |
|
| Donald Cosby AV Coordinator |
|
| Matt Duarte AV Coordinator |
|
| Garth Evans AV Specialist |
|
| Malcolm Petch AV Specialist |
|
| Felipe Munoz AV Coordinator |
|
| Sean Smith AV Specialist |
|
| Nathen Storness-Bliss AV Specialist |
| Todd Zimmerman Associate Director, IT Engagement Services |
|
| Amanda Austin Project Coordinator IT Infrastructure |
|
| Justin Avdich Client Services Manager |
 |
| Erin Trifunov Client Service Manager |
 |
| Rebecca Kaus Client Services Manager |
 |
| Ilona Nehring IT Purchasing Assistant |
| Gideon Dante Team Lead, UBC Studios |
|
| Doug Brown Producer, Video and Digital Media |
|
| Randall Robinson Senior Video and Digital Media Specialist |
|
| Joel Thiessen Senior Emerging and Digital Media Specialist |
|
| Taylor Wilson Digital Media Specialist and Production Assistant |
| Andrew Alcantara Team Lead, Web & Applications |
|
| Snow Liu Support Analyst I |
|
| Jithin Shaji Systems Analyst II |
|
| Yan Yong Programmer Analyst I |