Contact

UBC IT Okanagan

IT Service Desk

Please note our Service Desk is not open for unscheduled in person walk-ins. On-site (in person) appointments are available between 8 am to 4 pm and can be scheduled by submitting a request by phone or online to the UBC Self-Service Portal (“Get Help”).

Support Hours:
7:30 a.m. to 4:30 p.m.
Monday to Friday

Phone: 250.807.9000 (on-campus dial 79000)
Toll-free: 855.807.9001
Fax: 250.807.9212

After-Hours Emergency IT Issues: 250.807.9236

Please contact UBC Okanagan Campus Security at the number above  to report any major IT service disruptions or issues outside of regular IT Helpdesk hours. Please note, this is NOT an afterhours helpdesk for general IT inquiries or support and is only to be used for emergency situations requiring or affecting IT support or services.

Address:
024B Administration Building (ADM)
UBC Okanagan Campus
1138 Alumni Avenue
Kelowna, BC, Canada
V1V 1V7


Staff

IT Service Delivery

Anthony Knezevic
Associate Director, IT Service Delivery
Andy Fehr
Team Lead, Service Desk
Andy Fehr
Team Lead, Service Desk
Paul Clancy
Support Analyst I
Paul Crang
Support Analyst I
Perry Jones
Support Analyst I
Cheryl Lepard
Support Analyst
Trevor Odlum
Support Analyst II
Mark Panich
Support Analyst I
Geoff Pouliot
Support Analyst I
Chase Tompkins
Support Analyst II
Ryan Robertson
Support Analyst
Sky Mooney
Support Analyst II
Clay Pakenham
Support Analyst II
Ryan Pannell
Support Analyst II
Dave Conzatti
Systems Administrator II
Maureen David
Systems Administrator II – Phone Infrastructure
Brian Heichert
Network Analyst II
Rudy Kovacev
Systems Administrator II – Phone Infrastructure
Ron Neilly
Systems Administrator II
Rob Panio
Systems Administrator I – Voice Services
Warren Pineau
Systems Administrator II
Oscar Rondon
Network Analyst II

Research Computing

Steve Cundy
Director, Advanced Research Computing
Erin Crowe
Manager, Research Computing
Wade Klaver
HPC Systems Administrator
Nick Rochlin
Research Data Management Specialist
Conor English
Project Manager
Oliver Dube
Systems Administrator II
Ian Courtney
Systems Administrator II
Brent Harder
Support Analyst II
Brandon Harder
Support Analyst I
Paul Vallence
Support Analyst I
Ryan Robertson
Support Analyst I

IT Engagement Services

Todd Zimmerman
Associate Director, IT Engagement Services
Andrew Alcantara
Team Lead, Web & Applications
Gideon Dante
Team Lead, UBC Studios
Paul Levinsen
Team Lead, Audio Visual
Toni Lee
Support Services Assistant
Paul Levinsen
Team Lead, Audio Visual
Donald Cosby
AV Coordinator
Matt Duarte
AV Coordinator
Garth Evans
AV Specialist
Malcolm Petch
AV Specialist
Felipe Munoz
AV Coordinator
Sean Smith
AV Specialist
Nathen Storness-Bliss
AV Specialist
Todd Zimmerman
Associate Director, IT Engagement Services
Justin Avdich
Project Manager
Chris Danek
Client Service Coordinator
Erin Trufinov
Client Service Coordinator
Chris Kwong
IT Procurement Analyst
Leon McIntosh
IT Purchasing Assistant
Victoria Zalamea
IT Procurement Analyst
Gideon Dante
Team Lead, UBC Studios
Doug Brown
Senior Video and Digital Media Specialist
Shaya Tajvidi
Video and Digital Media Specialist
Joel Thiessen
Senior Emerging & Digital Media Specialist
Andrew Turski
Video and Digital Media Specialist
Taylor Wilson
Digital Media Specialist – Production Assistant
Andrew Alcantara
Team Lead, Web & Applications
Jamie Edwards
Programmer Analyst II
Philip Okanlawon
Programmer Analyst I
Steve Quilala 
Programmer Analyst I – Web Designer/Developer
Jithin Shaji 
Programmer Analyst I – Web Designer/Developer
Yan Yong
Programmer Analyst I – Full Stack Developer