Contact
UBC IT Okanagan
IT Service Centre – Employee Support
Quick question or urgent issue?
Phone Support
- 250-807-9000 (on-campus dial 79000)
- 855-807-9001 (Toll free)
Online Support
Try the 24 hour UBCO Knowledge Assistant (Chatbot)
Computer or software issue? Need to speak with a technician? Please submit a ticket.
Need in-person IT support? Book time with an IT technician.
Note: This service is currently available to employees only and is intended for non-research-related inquiries.
For research software or hardware support, please submit a ticket to the Research Support team.
Student Support
In-Person
Located in the UBCO Library main floor
Monday to Friday (Closed for statutory holidays)
9:00 am to 5:00 pm
Online
After-Hours Instructional AV Issues
Field Technicians are available for instructional emergencies (classroom teaching) outside of standard business hours.
4:30 to 8:00 pm Weekdays (Closed Stat Holidays)
- 250.807.9000
- On-campus dial 79000
After-Hours Emergency IT Issues
Contact UBC Okanagan Campus Security to report any major IT service disruptions or issues outside of regular UBCO IT Service Desk hours.
Address:
024B Administration Building (ADM)
UBC Okanagan Campus
1138 Alumni Avenue
Kelowna, BC, Canada V1V 1V7
Live IT Walk-Up Support Cam
If the Walk-up window is closed, and you do NOT have a scheduled appointment, please call 79000 or submit a ticket in the UBC Self-Service Portal.
IT Monthly Newsletter – Want to know the latest IT updates? Sign-up for our monthly UBCO IT Newsletter!
Staff
IT Service Delivery
Leadership
Desktop and IT Service Centre
Andy Fehr
Team Lead, Service Desk
Paul Clancy
Support Analyst I
Paul Crang
Support Analyst I
Perry Jones
Support Analyst I
Brian Ferguson
Support Analyst I
Mark Panich
Support Analyst I
Geoff Pouliot
Support Analyst I
Chase Tompkins
Support Analyst II
Desktop Architecture
Network, Communications, Infrastructure and Systems
Dave Conzatti
Systems Administrator II
Maureen David
Systems Administrator II – Phone Infrastructure
Rudy Kovacev
Systems Administrator II – Phone Infrastructure
Trevor Odlum
Systems Administrator II
Rob Panio
Systems Administrator I – Voice Services
Warren Pineau
Systems Administrator II
Oscar Rondon
Network Analyst II
Research Computing
Leadership
Advanced Research Computing (ARC)
Wade Klaver
HPC Systems Administrator
Research Computing (RC)
Conor English
Project Manager
Oliver Dube
Systems Administrator II
Ian Courtney
Systems Administrator II
Brent Harder
Support Analyst II
Brandon Harder
Support Analyst I
Paul Vallence
Support Analyst I
Steve Holden
Support Analyst I
Jorden Harvey
Support Analyst I
IT Engagement Services
Leadership
Associate Director, IT Engagement Services
Andrew Alcantara
Team Lead, Web & Applications
Gideon Dante
Team Lead, UBC Studios
Paul Levinsen
Team Lead, Audio Visual
Administration
Toni Lee
Support Services Assistant
Audio-Visual
Paul Levinsen
Team Lead, Audio Visual
Donald Cosby
AV Coordinator
Matt Duarte
AV Coordinator
Malcolm Petch
AV Specialist
Felipe Munoz
AV Coordinator
Sean Smith
AV Specialist
Nathen Storness-Bliss
AV Specialist
Engagement Services
Todd Zimmerman
Associate Director, IT Engagement Services
Amanda Austin
Project Coordinator IT Infrastructure
Justin Avdich
Client Services Manager
Erin Trifunov
Client Service Manager
Rebecca Kaus
Client Services Manager
Procurement
Ilona Nehring
IT Purchasing Assistant
UBC Studios
Gideon Dante
Team Lead, UBC Studios
Doug Brown
Producer, Video and Digital Media
Randall Robinson
Senior Video and Digital Media Specialist
Joel Thiessen
Senior Emerging and Digital Media Specialist
Taylor Wilson
Digital Media Specialist and Production Assistant
Web & Applications
Andrew Alcantara
Team Lead, Web & Applications
Snow Liu
Support Analyst I
Jithin Shaji
Systems Analyst II
Yan Yong
Programmer Analyst I
John Hermary
Programmer Analyst II