UBC IT Okanagan is here to assist you with problems you may be having with our services.

Staff and Faculty

Instructor doing a presentation in computer lab

We are here to help UBCO employees with any issues and questions you may have about our services. Common technology topics include:

  • UBC IT Accounts – CWL
  • FASmail and Email Services
  • Telephony and Voice Services
  • Printing and copying
  • Classroom and event AV support
  • Computer Replacement Program (CRP)
IT Service Centre

If you have an equipment issue or would like to speak with a technician, please request an appointment using the links below.

If you have a quick question or pressing issue, please call 250-807-9000 (79000 from on campus).

UBC Okanagan Employees:



To report an issue, request application access, or get support, please submit a ticket to the UBC Self-Service Portal with a detailed description of your request.

SUBMIT A ticket to the UBC Self-Service Portal

By Phone

Call us at 79000 for telephone support during regular business hours.


Visit us at the IT Service Centre (ADM 024) during regular business hours.

Is the Service Centre Window open?

Visit Service Centre Live Cam

Engagement Services

Engagement Services works collaboratively with UBC Okanagan academic, research, and administrative units to ensure the IT services provided meet their evolving needs, are sustainable, follow best practices, and align with the strategic goals of the university.

IT Project Support & Coordination

We help clients navigate complex projects which involve multiple IT teams or various university IT approval processes.

Client Support & Advocacy

Our dedicated client service coordinators offer a venue to discuss IT concerns and share information in order to align future planning and service delivery with client needs.

Community Engagement

We ensure the goals, needs and required outcomes of our communities are captured and incorporated into information sharing, planning, decision making, and delivery of IT services for the greater benefit of the institution.

Learn more about Engagement Services

Want to know the latest IT updates? Sign-up for our monthly UBCO IT Newsletter!


Research Computing (RC)

Research Computing provides direct support to the UBC Okanagan campus, including ongoing research IT support, hardware and software setup, installation, troubleshooting, and configuration.

To access Research Computing support, please submit a ticket to the UBC Self-Service Portal for assistance.

Explore Services

Advanced Research Computing (ARC)

ARC supports the high-performance computing and data management needs of UBC researchers on both the Vancouver and Okanagan campuses, including consultation, expertise, and access to cyberinfrastructure.

Visit the ARC Website


Student Support Analyst (SSA)

The Student Support Analyst is located at the Library Service Desk and can help support students with:

  • Technical assistance
  • Canvas and other UBC learning technologies
  • Access to UBC programs and software
  • Troubleshooting software issues
  • Information about online learning resources

Contact Student Tech Support 

UBC IT Student Support

The IT Service Desk at the Okanagan campus provides support to UBCO students for:

  • Connecting to campus wireless
  • Account password resets (please bring valid ID)
  • Campus printing issues

For additional support, please contact the IT Service Centre.