Support

UBC IT Okanagan is here to assist you with problems you may be having with our services.

Staff and Faculty

Instructor doing a presentation in computer lab

We are here to help UBCO employees with any issues and questions you may have about our services. Common technology topics include:

  • Novell and CWL accounts
  • Email and telephones
  • Printing and copying
  • Classroom and event AV support
  • Quotes for computer hardware and software

Service Desk Widget Box

Service Desk Walk-up support unavailable until further notice

As a COVID-19 precaution, we are accommodating on-site appointments by request only. Please submit an IT Helpdesk ticket (New ticket > Something Else) to schedule a date and time.

For all other requests, please submit a helpdesk ticket or phone 250-807-9000 from 7:30am-4:30pm Monday to Friday.

UBC Okanagan Employees:
Submit a UBCO IT Helpdesk ticket

Students:
Contact Student Peer Technology Assistants

Helpdesk Contact Form

Online

To report an issue, request application access, or get support, please submit an IT helpdesk ticket with a detailed description of your request.

SUBMIT An IT HELPDESK TICKET

In-Person

Visit us at the IT Service Desk (ADM 024B in the Administration Building) during regular business hours.

By Phone

Call us at 79000 to access telephone support during regular business hours


Engagement Services

Engagement Services works collaboratively with UBC Okanagan academic, research, and administrative units to ensure the IT services provided meet their evolving needs, are sustainable, follow best practices, and align with the strategic goals of the university.

IT Project Support & Coordination

We help clients navigate complex projects which involve multiple IT teams or various university IT approval processes.

Client Support & Advocacy

Our dedicated client service coordinators offer a venue to discuss IT concerns and share information in order to align future planning and service delivery with client needs.

Community Engagement

We ensure the goals, needs and required outcomes of our communities are captured and incorporated into information sharing, planning, decision making, and delivery of IT services for the greater benefit of the institution.

Learn more about Engagement Services

Researchers

Research Computing

Research Computing provides direct support to the UBC Okanagan campus, including ongoing research IT support, hardware and software setup, installation, troubleshooting, and configuration.

To access Research Computing support, please submit a Helpdesk Ticket.

Explore Services

Advanced Research Computing (ARC)

ARC supports the high-performance computing and data management needs of UBC researchers on both the Vancouver and Okanagan campuses, including consultation, expertise, and access to cyberinfrastructure.

Visit the ARC Website

Students

Peer Technology Assistants (PTAs)

Peer Technology Assistants are part of the Student Learning Hub team to support students with:

  • Technical assistance
  • Canvas and other UBC learning technologies
  • Access to UBC programs and software
  • Troubleshooting software issues
  • Information about online learning resources

Contact Peer Technology Assistants

UBC IT Student Support

The IT Service Desk at the Okanagan campus provides support to UBCO students for:

  • Connecting to campus wireless
  • Account password resets (please bring valid ID)
  • Campus printing issues

For additional support, please contact the IT Service Centre at the Vancouver campus.

UBC IT Helpdesk Form