Video Conferencing
Overview
Videoconferencing has become commonplace, but you don’t have to find your way by yourself if you don’t want to. UBCO has several supported videoconference options that will allow you to meet with your colleagues while working from home, effectively teach online, or even meet with groups physically located in rooms on both campuses while others attend from home or elsewhere.
Features & Benefits
Traditionally, video conferencing has been a way to meet face-to-face when it was easier, faster or cheaper than meeting in person. Now it has become the normal way of operating even for a large number of classes being taught online.
Most laptops, tablets and smartphones have built-in cameras and microphones, and there are cost-effective ways to add mics and webcams to desktop computers as well. By using one of UBCO’s supported VC platforms, you get the benefit of a full IT department supporting your success, rather than finding yourself out on your own trying to figure things out or troubleshoot when things go wrong. We can help you get set up and ensure you know the best ways to use the technology available to you.
Getting Started
If you are Faculty, Staff, or a Graduate Student and would like a licensed Zoom account as part of UBC’s Educational Zoom system, please submit a ticket to the UBC Self-Service Portal for assistance and an account will be provided at no cost to you.
If you would like support in booking and using a video conference room at UBCO, check out the information at Video Conference Rooms at UBCO.
Other than that, check out our FAQs below, and once you’re ready to move forward, submit a ticket to the UBC Self-Service Portal for assistance.
Further Information
Contact the UBCO IT Service Desk at 250-807-9000 with the in-room phone.
- Contact the UBCO IT Service Desk at 250-807-9000.
- If it’s related to Canvas/Kaltura/Collaborate Ultra, go to Canvas Video Guides or contact the Centre for Teaching and Learning (CTL) at 250-807-9293
Please submit a ticket to the UBC Self-Service Portal for assistance.
A UBC Email account is required in order to provision a Zoom account. The following e-mail address types are accepted:
- UBC emails only:
- @ubc.ca
- @mail.ubc.ca
- @dept.ubc.ca
- Addresses ending in @alumni.ubc.ca are not currently accepted.
- If you are using Zoom, follow the instructions at How do I use Zoom to record an instructional video?
- If you are using Kaltura, follow the instructions at CTL’s Kaltura page
- If you are using Camtasia, follow the instructions at How can students and faculty access Camtasia Studio or Snagit licensing?
Contact ctl.ubco@ubc.ca for assistance.
- AV System Design, Planning, and Installation
- Please submit a ticket to the UBC Self-Service Portal for assistance asking for AV Consultation and this will prompt someone to speak with you to help assess your requirements, and – if needed – generate Work Orders to accommodate purchasing of the equipment.
- Refer to the UBCO AV Remote Device info page
- If further information needed, please submit a ticket to the UBC Self-Service Portal asking for AV consultation.
- Refer to the UBCO AV Remote Device info page
- If further information needed, please submit a ticket to the UBC Self-Service Portal asking for AV consultation.
Please submit a ticket to the UBC Self-Service Portal asking for AV consultation and this will generate Work Orders to accommodate purchasing.
Please submit a ticket to the UBC Self-Service Portal asking for Telephone support, or call 250-807-9000 for immediate assistance.
- For Canvas, check CTL’s Canvas page and then contact CTL if further assistance needed.
- For Collaborate Ultra, check CTL’s Collaborate Ultra page and then contact CTL if further assistance needed.
If you wish to record content or need to do a class room live please check out Remote teaching page.
Here are some Instructional Videos for Hybrid classrooms
Video Conferencing is a live video-based meeting between two or more people in different locations using video-enabled devices. Video conferencing allows multiple people to meet and collaborate face to face long-distance by transmitting audio, video, text and presentations in real-time through the internet.
Learn more about Best Practices for Video Conferencing.
Yes!
You can wirelessly present/share content in UBCO meeting rooms using AirPlay for Mac computers and iPhone/iPads or Miracast for Windows devices.
This removes the need to plug in an HDMI cable (directly or through a dongle) and allows you to wirelessly share your screen to either the in-room display or within a video conference call.
To use this new feature your device will need to be connected to the ubcsecure wireless network in one of the following rooms:
- ADM: 002d, 006a, 013, 013j, 103i, 119
- ARTS: 276
- ASC: 412
- EME: 2124, 3112, 3124, 3284, 4116, 4143, 4218, 4245, 4289
- LIB: 314d
- UNC: 321, 325a, 334
- SCI: 253, 331
- IA1: 115
- OM2: 138
- Landmark 4: 637, 650
In Cisco dual display meeting rooms (those who two display screens), both screens can now be utilized during a meeting or video call. Note: when no content is shared you will see the participants on both screens.
View the full Generic Cisco Usage Guide for more details on sharing content in a meeting room.