UBCO Computer Labs

Overview

UBC Okanagan offers access to a variety of computing facilities and software for instructional and individual student use: 

  • Open computer labs are available to all students, faculty and staff  
  • Multi-use instructional labs are available to all faculty for instructional purposes 
  • Faculty restricted labs are restricted to faculty members  

Features & Benefits

  • Open computer labs provide student access to required software titles to complete course activities 
  • Student access to printing available in all computer labs 

Requirements & Eligibility

  • Open computer labs can be utilized by all active UBC Okanagan students, faculty and staff
  • To determine your eligibility to book multi-use instructional labs, contact Enrolment services for general space and Classroom Scheduling for Academic spaces. 

Further Information


Getting Started

  • To book labs, contact Classroom Scheduling to plan and coordinate lab booking
  • For other needs, contact Book Space 
  • If you are unsure as to which lab would meet your technical requirements, please submit a UBC Self-Service Portal ticket 
  • For research related needs, please visit Research Computing (ubc.ca) 

Support

  • Online with the UBC SelfService Portal which is the fastest and most efficient way to receive IT support
  • By phone at 250-807-9000 (79000 from on campus) for urgent, time-sensitive support needs

To request that software be updated in particular lab, or new software be installed, please submit a please submit a Request Access to IT Service in the UBC Self-Service Portal for a consultation.


Service Responsibilities

The following table clarifies the responsibilities of UBC Okanagan IT and those of the client.

Responsibility
UBCO IT
Client
Tier 1 Computer Labs (multi-use labs)
Procurement, maintenance and lifecycle of hardware x
Packaging and installation of licensed software titles x
Ongoing support and issue maintenance, as needed x
Compliance with Information Security Standards x
Submit request for new software required for instructional purposes x
Submit service desk ticket notify UBCO IT of operational issues x
Review the Guidelines for safe cleaning and operations of shared devices x
Agree to UBC’s Information Systems Policy x
Application usage and support x
Tier 2 Computer Labs (faculty-controlled labs)
Procurement, maintenance and lifecycle of hardware x
Identify and secure space allocation to support computer lab x
Hardware installation and relocation x
Procurement, licensing and support agreements x
Submit service desk ticket to notify IT of any relocation requirements x
Packaging and installation of licensed software titles x
Ongoing support and issue maintenance, as needed x
Ensure compliance with UBC’s Information Security Standards x
Secure funding for replacement of missing or defective hardware x
Submit request to Centre for Teaching and Learning for new software required for instructional purposes x
Submit service desk ticket notify UBCO IT of operational issues x
Review the Guidelines for safe cleaning and operations of shared devices x
Agree to UBC’s Information Systems Policy x
Education and training to faculty and students on application usage x