Printing and Copying at UBCO – Faculty and Staff
Overview
UBCO has implemented a central pay-for-print service to meet the printing and copy needs of faculty and staff. This has been established to support UBC’s sustainability objectives.
Printers provided through the pay-for-print program are accessible for use by all faculty and staff.
Features & Benefits
- Print only what you need with Secure Print
- Tap-to-release service using SALTO access which allows users to walk up to any UBC Fleet Printer and release their job via tap-to-release (also known as the FindMe function).
- Automated workflow for supplies management (i.e., toner).
- Fleet maintenance and end-user operational issues provided by an external contractor.
- The pay-for-print service provides paper and related supplies.
Requirements & Eligibility
- All staff and faculty are eligible for pay-for-print. Access to pay-for-print is requested during onboarding on the Okanagan – Employee IT Onboarding ticket (WorkTag is required).
- Contractors are eligible for pay-for-print with a sponsored CWL and have had an Okanagan – Employee IT Onboarding ticket submitted requesting access to pay-for-print (WorkTag is required).
Costs
Print pricing can be found here: Print pricing at UBCO
Further Information
- Paper Ordering Procedure
- Toner Ordering Process
- How to replace toner
- How to recycle Ricoh used toner
- Finisher staples Ordering Process
- How to replace finishing staples
- Touch screen device cleaning
Copyright Restrictions
- Please take note that there are copyright restrictions to photocopying, printing and scanning materials. For more information, please see UBC Copyright Guide.
Getting Started
Support
- Contact Ricoh for operational issues (paper jams, toner, staples, print quality, service messages) at 1-800-267-9469 or www.MyRicoh.ca
- For accounting or print access issues, please submit a ticket at UBC Self-Service Portal
Service Responsibilities
The following table clarifies the responsibilities of UBC IT Okanagan and those of the client.
Responsibility |
UBCO IT |
Client |
| Size and deploy the printer fleet | x | |
| Manage contract with service provider | x | |
| Installation and printer moves (in consultation with Facilities Management) | x | |
| Billing of print usage | x | |
| Usage reporting to Department & Units | x | |
| Contact IT with printer supply issues | x | |
| Contact Ricoh for printer repairs and operation issues | x | |
| Completion of onboarding form for new faculty and staff | x | |
| Completion of offboarding form for departing or transfers | x |