UBCO Computer Labs

Overview

UBC IT Okanagan offers access to a variety of computing facilities and software for instructional and individual student use:

Open computer labs available to all students, faculty and staff
Multi-use instructional labs available to all faculty for instructional purposes
Faculty restricted labs restricted to faculty members

Open computer labs provide student access to required software titles to complete course activities
Student access to printing available in all computer labs

Open computer labs can be utilized by all active UBC Okanagan students, faculty and staff
To determine your eligibility to book multi-use instructional labs, contact Enrolment services for general space and Classroom Scheduling for Academic spaces.
Computer lab availability is subject to academic scheduling and are open during regular hours of operation.

To book labs, contact Classroom Scheduling to plan and coordinate lab booking
For other needs, contact Book Space
If you are unsure as to which lab would meet your technical requirements, please submit a Request Access to IT Service in the UBC Self-Service Portal ticket
For research related needs, please visit Research Computing (ubc.ca)

Online with the UBC Self–Service Portal which is the fastest and most efficient way to receive IT support
By phone at 250-807-9000 (79000 from on campus) for urgent, time-sensitive support needs

To request that software be updated in particular lab, or new software be installed, please submit a Request Access to IT Service in the UBC Self-Service Portal for a consultation.

The following table clarifies the responsibilities of UBC IT Okanagan and those of the client.

Responsibility	UBCO IT	Client
Tier 1 Computer Labs (multi-use labs)
Procurement, maintenance and lifecycle of hardware	x
Packaging and installation of licensed software titles	x
Ongoing support and issue maintenance, as needed	x
Compliance with Information Security Standards	x
Submit request for new software required for instructional purposes		x
Submit service desk ticket notify UBCO IT of operational issues		x
Review the Guidelines for safe cleaning and operations of shared devices		x
Agree to UBC’s Information Systems Policy		x
Application usage and support		x
Tier 2 Computer Labs (faculty-controlled labs)
Procurement, maintenance and lifecycle of hardware		x
Identify and secure space allocation to support computer lab		x
Hardware installation and relocation	x
Procurement, licensing and support agreements		x
Submit service desk ticket to notify IT of any relocation requirements		x
Packaging and installation of licensed software titles	x
Ongoing support and issue maintenance, as needed	x
Ensure compliance with UBC’s Information Security Standards	x
Secure funding for replacement of missing or defective hardware		x
Submit request to Centre for Teaching and Learning for new software required for instructional purposes		x
Submit service desk ticket notify UBCO IT of operational issues		x
Review the Guidelines for safe cleaning and operations of shared devices		x
Agree to UBC’s Information Systems Policy		x
Education and training to faculty and students on application usage		x