UBCO Computer Labs – Hardware and Software

Hardware & Software:

• Computer labs vary in size from 16 stations up to 41 stations and are arranged by tier.
  • Tier 1 labs are considered general-use classrooms, bookable through the campus academic scheduling process.
  • Computer labs are subject to availability and are open during regular hours of operation.
    • Hardware:
      • Equipment is supported, and replaced based on life cycling funded through UBCO IT.
      • If you would like to request changes to the hardware in a computer lab, please submit a ticket to the UBC Self-Service Portal for assistance.
    • Software:
      • All computer labs come pre-loaded with basic software such as Microsoft Office and Adobe Acrobat Reader. Individual labs may also have a variety of other specific software installed to meet instructional needs, through a request process by the programs or courses scheduled to use the specific space.  A list of available software is provided below.
      • If you would like to request that software be updated in particular lab, new software be installed, please see our Computer Labs – Software Requests page.
    • New hardware and software requests for Tier 1 computer labs must be requested as soon as possible as capital planning is cyclic and hardware upgrades are planned on a multi-year cycle.
  • Tier 2 labs are department-specific, with restricted access for bookings by the assigned departments only.
    • Hardware:
      • Equipment life cycling, maintenance and support is the responsibility of the assigned department.
      • If you would like to request changes to the hardware in a computer lab, please submit a ticket to the UBC Self-Service Portal for assistance.
    • Software:
      • If you would like to request that software be updated in particular lab, new software be installed, please see our Computer Labs – Software Requests page.

Booking:

• Tier 1 spaces for teaching requirements are booked through the campus academic scheduling process facilitated by Enrolment Services.
• Single event bookings are possible after the academic scheduling process has completed.
• If you are unsure as to which lab would meet your technical requirements, please submit a Request Access to IT Service in the UBC Self-Service Portal