Support & Resources
Report Incidents & Request Services
Use the following to create a Voice Service ticket or request for consultation. Please ensure that you include the impacted telephone number and the location of the service (i.e. ADM025) in your request.
Resources
5-digit Dialing Across UBC, Toll-free calls to Greater Vancouver, Long Distance Dialing, Accessing Your Mailbox, and more.
Set up, retrieve message and manage your voice mailbox from anywhere in North America. Request your voicemail message be sent to your UBC email.
About your desk phone, customizing your desk phone, making and answering calls, using advanced features, etc.
Hot Desk Phone Service Instructions
Hot Desk Phone Service allows you to log into the telephone system from any phone designated as a Hot Desk phone.
(up to 8 outgoing calls) Conference Call procedures using your office phone.
UBCO Softphone Service Quick Reference Guide
The Mitel Softphone service provides voice services over the Internet including access to voicemail, call history, and contact information.
Mobile & Services
IT Services no longer provides managed services for mobile phones or cellular plans. Departments may opt to reimburse staff and faculty for personal cellular plan use, or cover a plan at the department level. UBC does have access to corporate plans and employee discount rates through our telecom provider partners. More information on deals available to UBC can be found on the finance website: UBC Finance Portal (CWL required).