News Archives

Update – UBCO Service Desk Hours

March 26th, 2020 - With the recent announcement by the University of the need to take additional measures to support social distancing in response to the COVID-19 pandemic, the UBC Okanagan IT Help Desk walk-in facility is closed until further notice. Customers can contact us via our ticketing system online at helpdesk.ok.ubc.ca or phone at 250-807-9000 from 7:30am to 4:30pm Monday to Friday. Onsite appointments can be accommodated by request between the hours of 10am-12pm or 1pm-3pm by submitting a ticket (New ticket -> Something Else). For more details on how UBC IT has prepared to support the campus response to the COVID-19 virus please read the Community Update from the CIO.
March 20th, 2020 - Effective as of 4pm today the Service Desk will be closed for walk up traffic.  We are still open and available through our ticketing system at helpdesk.ok.ubc.ca or via phone at 250-807-9000 from 7:30am to 4:30pm Monday to Friday. Onsite appointments can be accommodated by request from 9am-12pm or 1pm-3pm by submitting a ticket (New ticket -> Something Else). We appreciate your patience during this time as our staff deal with a very high volume of requests and transition to supporting the campus remotely.
March 16th, 2020 - Effective today we will be adjusting our service desk hours to 7:30am to 4:30pm for the time being. Currently this is for both phone hours and walk up service desk hours.  We expect further updates to follow as more information is available. For self-service options about working from home please see the following articles: UBC provided devices - https://knowit.ok.ubc.ca/article/working-remotely-with-a-ubc-okanagan-provided-device-1020.html Personal devices - https://knowit.ok.ubc.ca/article/working-from-home-using-a-personal-device-1021.html

Working from home: Supporting IT

If you are working from home, please remember that UBCO IT is working hard to support you. Wait times for calls and routine tickets are likely to be quite high. Systems are also under stress with the increased usage/workload. Please remember to:

Digital media experts share their knowledge

UBC Okanagan hosts Digital Media in Education Conference

What: Digital Media in Education Conference
Who: Award-winning digital media storytellers, social media experts
When: Wednesday, May 8 to Thursday, May 9
Where: The Commons, 3333 University Way, UBC Okanagan

Digital Media in Education ConferenceUBC Studios Okanagan has lined up experts in today’s digital world to share their knowledge at this year’s Digital Media in Education Conference.

The conference — titled Integrate: Expanding The Power Of Digital Media To Communicate and Educate — takes place over two days next week. Speakers include Emmy award-winning digital storyteller Michael Jorgensen and neurologist turned Youtube star Dr. Claudia Krebs.

There are a number of plenary and breakout sessions that will be led by digital media creators and specialists. All workshops are targeted towards people who are involved in writing, production or who work as a digital media professional. Attendees can also take away tips from the number of presentations including the Social Media Workshop sponsored by The Social School.

The conference is open to the public. A registration fee does apply. To find out more, contact event organizer Rosemary Thompson at 250 807 9832 or register at dme2019.ok.ubc.ca.

About UBC’s Okanagan campus

UBC’s Okanagan campus is an innovative hub for research and learning in the heart of British Columbia’s stunning Okanagan Valley. Ranked among the top 20 public universities in the world, UBC is home to bold thinking and discoveries that make a difference. Established in 2005, the Okanagan campus combines a globally recognized UBC education with a tight-knit and entrepreneurial community that welcomes students and faculty from around the world.

To find out more, visit: ok.ubc.ca.

Follow the leader: Lessons from female CIOs in higher education

Follow the Leader: Lessons from Female CIOs in Higher Education Event

Hear from a panel of three leading female CIO from BC’s post-secondary institutions about their leadership journey at Follow the Leader: Lessons from Female CIOs in Higher Education on March 8.

Presented by UBC Information Technology, learn how these three female leaders used their influence as senior executives, and the advice they would give to young professionals pursuing their own career path to leadership

Panel Moderator

  • Dianne LaPierre, co-president, Vancouver Women In Technology, and senior vice-president and chief information officer of Raymond James Ltd

Guest Panelists

  • Jennifer Burns, associate vice-president, technology and chief information officer for the University of British Columbia
  • Sally Felkai, chief information officer for Emily Carr University of Art + Design
  • Wency Lum, chief information officer for the University of Victoria

Event Details

Date: Friday, March 8, 2019
Time: 9 to 10:30 a.m.

Location: This event will be live streamed is available for those that are not be able to attend in person. If you will be in Vancouver and want to register for the live event, visit: https://ubc.ca1.qualtrics.com/jfe/form/SV_8kRkjhWOfIFnsC9

For more information on the event, visit: https://it.ubc.ca/follow-leader-lessons-female-cios-higher-education

Announcing associate directors for UBCO IT

Dear colleagues,

We are pleased to announce the appointment of two new associate directors for UBC Okanagan IT, Media and Classroom Services.

Read the full message

Advanced Malware Protection enabled on December 10

On Monday, December 10, UBC Cybersecurity will be enabling Cisco Advanced Malware Protection (AMP) for supported desktops and laptops at the Okanagan campus.

This solution is part of the ongoing effort to prevent malware on the UBC network and provides an extra layer of protection as a complement to UBC’s current malware protection (Sophos Anti-Virus). It will work to detect, contain and remove advanced malware.

In June, the Cybersecurity team deployed AMP in test mode only and you may have noticed a new icon Malware icon in your system tray (Windows) or menu bar (Mac).

If you have any questions or comments about the Advanced Malware Protection system at UBC, please contact the UBC IT Service Centre at 22008 or help@it.ubc.ca.

UBC recognizes dedicated staff with excellence awards

Top row from left: Trevor Odlum, Chase Tompkins, Troy Campbell, Paul Crang, Andy Fehr and Paul Clancy. Bottom row from left: Deborah Buszard, Marlis Wecels, Barbara Sobol and Adrienne Vedan.

Top row from left: Trevor Odlum, Chase Tompkins, Troy Campbell, Paul Crang, Andy Fehr and Paul Clancy. Bottom row from left: Deborah Buszard, Marlis Wecels, Barbara Sobol and Adrienne Vedan.

At last week’s Deputy Vice-Chancellor and Principal’s Town Hall, a number of employees were recognized for exemplary service to the university at the annual Staff Awards of Excellence.

Congratulations to all the winners, and the significant impacts they have made to UBC Okanagan.

Enhancing the UBC Experience

Troy Campbell, Acting Associate Director for Campus Security, won the Enhancing the UBC Experience award. Campbell was recognized for bringing fresh ideas into the security office including the UBC Safe mobile app, the security bike patrol, and several workshops and seminars to help train students and staff in First Aid, self-defence and crisis management.

Campus Leadership

Undergraduate Services Librarian Barbara Sobol was presented with the Campus Leadership Award. Sobol has coordinated a series of library information and skill training sessions and she led a pilot project where student employees in the library developed programming to support and promote engagement with students on campus. Most recently, Sobol led the library’s first floor renovations and changes.

Marlis Wecels, administrative manager of the Irving K. Barber School of Arts and Sciences’ Interprofessional Clinic also won a Campus Leadership Award. Wecels was recognized for her compassion, professionalism, support, productivity and excellence as “the consummate administrative manager.” She was recognized for exhibiting exceptional leadership, organizational skills, initiative and creativity, and a capacity to foster growth and development in the department.

Okanagan Spirit

The Okanagan Spirit Award was presented to IT, Media & Classroom Services’ Helpdesk team. The Helpdesk team was applauded for their outstanding commitment to customer service while helping to resolve technical issues. The Helpdesk team were also recognized for being proactive when resolving issues and accommodating requests, and having exemplary problem-solving skills. The Helpdesk team consists of: Andy Fehr, Jill MacKenzie, Paul Clancy, Paul Crang, Perry Jones, Trevor Odlum, Mark Panich, Geoffrey Pouliot and Chase Tompkins.

Deputy Vice-Chancellor and Principal Award

Director of Aboriginal Programs and Services Adrienne Vedan was presented with the Deputy Vice-Chancellor and Principal Award. Vedan is known as someone who always goes above and beyond her job description and attends to all duties with her “joyful attention.”

When presenting the award, Deputy Vice-Chancellor and Principal Deborah Buszard said: “UBC Okanagan was founded in partnership with the Syilx Okanagan Nation and we have made important commitments to local First Nation Bands, Friendship Centres, Metis and Urban Aboriginal organizations. Many of these commitments are upheld and enhanced by Adrienne’s hard work to maintain good relations and to serve the needs of Indigenous communities in the Okanagan and afar.”

Computer lab request deadlines

Computer lab request deadlines

To help schedule computer lab software updates for the September 2018 academic term, IT, Media & Classroom Services is implementing cut-off dates for Lab Software Installation Submittals.

The deadline for September requests is July 1. Requests received past this date will be dealt with on a best-effort basis. All cut-off dates can be found on the Computer Lab Software Requests page. Use this page when submitting tickets for software installs required for next year’s classes.

IT, Media & Classroom Services is also looking for feedback on future hardware requirements in all Tier One Computer Labs. Any feedback can be sent to Support Analyst Sky Mooney (sky.mooney@ubc.ca).

May 7 and 9: Training available for UBC WiFi Certificate Renewal

IT, Media and Classroom Services is hosting important information and training sessions regarding the upcoming WiFi Certificate Renewal.

Bring your laptop and mobile devices to ADM 013 on May 7 and 9 for instructions on how to update your devices to ensure uninterrupted access, and take in an information session that explains what changes are being made and why you should use UBC Secure WiFi.

Four sessions have been scheduled across two days:

  • Monday, May 7, 10 to 11 a.m. or 3 to 4 p.m.
  • Wednesday, May 9, 10 to 11 a.m. or 3 to 4 p.m.

Note: Android devices can’t be updated until May 9; all other devices can be updated prior to May 9.

If you are unable to attend any of these sessions, please contact the IT Help Desk, or update your devices with the AutoConnect tool at: https://it.ubc.ca/autoconnect

High-risk websites to be blocked starting Friday

High-risk websites to be blocked

On March 23, 2018, UBC Cybersecurity will be implementing network security upgrades at UBC’s Okanagan campus for all wired connections and the ubcsecure wireless network.

This upgrade will add a layer of protection to prevent unintentional visits to known high-risk websites through the internet. After the upgrade, if you’re on a UBC network and accidentally click on a link to a high-risk website, your browser will redirect you to a block page.

For example, if you receive a phishing email with a link to a fraudulent website and accidentally click on it, you will see the block page.

Please note: This process is automatic and the university is not acting as a censor. This service will not track individual user website activity. For more information and an FAQ about this new security upgrade, visit: privacymatters.ubc.ca/OK-network-upgrades