Upgrades to UBCO Hot Desk telephone service

On December 27th, between 10:00 am to 12:00 pm, UBCO IT Voice Services will upgrade the campus telephone service. It is anticipated that users will be logged out of their telephones. Emergency calls to Campus Security and 911 may be briefly interrupted during this change.  Please ensure you have an alternate means of calling for help if you are planning to visit campus during this time.

Before December 27th, ensure that you can successfully log into your telephone.

If you are unable to log in, please submit a Report an Issue ticket to Voice Services using the UBC Self-Service Portal.

For status updates, see the UBC IT Status Page.


Q:  How do I know if I will be impacted by this change?
A:  You are likely to be impacted if you are a user of the Hot Desk telephone service at UBC Okanagan. This impact includes Call Centre numbers.

Q:  Can I use my Hot Desk or access my voicemail during the upgrade?
A:  During the update, users may be unable to access their Hot Desk and Voicemail services.

Q:  How do I log into my Hot Desk telephone?
A:  See this knowIT article How to log into or out of a Hot Desk phone.