General

2021 Holiday IT Support Hours

2021 Holiday IT Support Hours

During the winter break, the Service Desk will be closed to walk ups and phone support from December 27th to January 3rd, 2022

Monthly Forced Reboots for UBC Managed Windows Devices

New mandatory forced restarts on UBC supported computers are being implemented to stay compliant with UBC’s information security standards.

UBCO IT Managed macOS Upgrades

UBCO IT Managed macOS Upgrades

To stay compliant with UBC’s information security standards, macOS needs to be updated to at least macOS Catalina. Starting November 22, centrally managed Mac desktops and laptops at UBC Okanagan will receive notifications in the lower right-hand corner of their screen when updates are available.

Join the UBCO IT Virtual Line this fall

Hate waiting in line to get IT help? Starting September 2021 you don’t have to! Join UBCO IT’s virtual line for the IT Service Centre and get notified by text message when it’s your turn. The Qless virtual line system gives staff, faculty and students the benefit of having a space in line without physically […]

Skype for Business Decommissioning on May 31, 2021

UBC IT is decommissioning Skype for Business (UBC Collaboration Suite) on May 31, 2021. To continue to support your collaboration needs, your Skype for Business account will also be automatically switched to Microsoft (MS) Teams on that day. MS Teams enables persistent chat, video conferencing, and collaborating in real-time on documents.  To learn more about […]

A Guide to Using MS Teams at UBC

UBC IT is decommissioning Skype for Business on May 31, 2021.  To continue to support your collaboration needs, everyone will be moved to Microsoft Teams. Microsoft Teams is a collaboration tool that was launched for UBC August 2020 to allow UBC groups to create content and share information that they need to work together. MS Teams […]

Integrated Service Centre (ISC) Update

Starting November 2, Workday support can be accessed using the new UBC Self-Service Portal. To learn more about using the portal for help, take a moment to watch the following short videos: Familiarize yourself with the portal, watch here Learn how to search the knowledge bases, watch here Learn how to submit a ticket, watch […]

UBC IT Okanagan Online Helpdesk is moving!

UBC IT Okanagan Online Helpdesk is moving!

On November 2, 2020, UBC IT Okanagan will be moving to the UBC Self-Service Portal along with the Integrated Services Centre with the launch of Workday. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: ubc.service-now.com (cwl […]

Issues with Student Service Centre Financials

We are experiencing issues with Student Service Centre financials today—students are experiencing significant delays in processing their payments.  The Academic Systems Support team is actively monitoring the performance of the SSC and will take necess…

Message from the CIO – August 2020

August 31, 2020 August marks the sixth month since UBC transitioned to remote teaching, learning, and working in response to the COVID-19 pandemic. September preparedness this year has taken on a very different pace within the OCIO and UBC IT as a result of converging priorities and supporting the remote experience in addition to the usual […]