2021 Holiday IT Support Hours

2021 Holiday IT Support Hours

During the winter break, the Service Desk will be closed to walk ups and phone support from December 27th to January 3rd, 2022

Monthly Forced Reboots for UBC Managed Windows Devices

New mandatory forced restarts on UBC supported computers are being implemented to stay compliant with UBC’s information security standards.

UBCO IT Managed macOS Upgrades

UBCO IT Managed macOS Upgrades

To stay compliant with UBC’s information security standards, macOS needs to be updated to at least macOS Catalina. Starting November 22, centrally managed Mac desktops and laptops at UBC Okanagan will receive notifications in the lower right-hand corner of their screen when updates are available.

Join the UBCO IT Virtual Line this fall

Hate waiting in line to get IT help? Starting September 2021 you don’t have to! Join UBCO IT’s virtual line for the IT Service Centre and get notified by text message when it’s your turn. The Qless virtual line system gives staff, faculty and students the benefit of having a space in line without physically […]

Students to use CWL authentication for Library and Labs

Students to use CWL authentication for Library and Labs

UBC IT Okanagan is working to reduce the number of accounts and logins students require to access campus services. Starting August 30, students will no longer use a Novell username/password to access computers in the library or instructional computer labs. Instead, students will use their CWL based authentication. Student Printing and the Study Room Booking System […]

UBCO Employee IT Onboarding & Offboarding Forms

Do you have new staff starting or staff leaving? Need IT equipment, phones or printing accounts for new staff? Have you requested the cancellation of phone lines or Zoom accounts for staff who have transferred departments or left UBC? Did you know that UBCO employees have unique accounts and equipment that aren’t coordinated via Workday? We’ve created two simple forms to help manage the IT needs […]

UBC Forms Retiring Fall 2021

UBC IT Okanagan will be retiring the UBC Forms service by the end of this year. Existing forms will be disabled by September 1, 2021 and the site turned off completely by December 1, 2021. If you no longer need your form(s), please unpublish them and ensure you have kept any data required. If you […]

Lunch & Learn: Using MS Teams @ UBC

UBC IT is decommissioning Skype for Business (UBC Collaboration Suite) on May 31, 2021. All remaining accounts will be automatically switched to Microsoft (MS) Teams to continue supporting your collaboration needs. MS Teams enables chat, video conferencing, and collaborating in real-time on documents. MS Teams Training for UBCO Staff & Faculty If you’d like to […]

May 2021 IT Update: IT Equipment and New Hires – Early Resumption Planning Tips

While the university is currently determining the approach and guidelines for the resumption of onsite teaching and learning, we wanted to highlight a few things to help you better prepare for any IT equipment purchases or new hires you may need for fall. We will provide additional information and resources to support your resumption planning when further details are confirmed.  IT Accounts & […]