News Archives

Moving? Use the new IT Equipment Move Request Form

October 6, 2021

Planning an upcoming office relocation or renovation? Need IT equipment, phones or audio-visual equipment moved?

You can now use the Okanagan – Employee IT Equipment Move Request form in the UBC Self-Service Portal to request the move of a single UBC employee’s IT equipment from one location to another for office moves, renovations or new builds.

Applies to: Contractors / Researchers / Faculty / Staff / Student Employees

Purpose: An all-in-one form to request computer, phone or audio-visual equipment moves for a single employee.

Please submit move requests no later than 5 business days before (earlier during peak times, e.g. start of term).

Moving MORE THAN 5 people? Please submit a General Service Request at least 2-3 weeks in advance, providing as much detail about the move as possible and a project coordinator will follow-up with you.

Note: If you need any keyboard trays, monitor arms, or other equipment which is attached to furniture moved, this will require a Facilities Work Request as well.

Find detailed instructions with  screen shots of how to use this form in our UBCO IT Knowledge Base: knowIT.

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Enhanced Teaching and Learning with the AV Team

October 4, 2021

This article was published on Mon, 10/04/2021 - 10:40

The resumption of in-person classes this academic term meant an adjustment to the teaching and learning environment as we continue to undergo the impact of the COVID-19 outbreak. The UBC IT Audio Visual (AV) team spent this past summer preparing for an in-person teaching environment with solutions that were agile and adaptable to the changing circumstances.

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Racing against time: How the UBCO Network Team set up ResNet in a few short months

September 23, 2021

This article was published on Thu, 09/23/2021 - 13:06

Last month, UBC IT launched our #readyforcampusreturn series, which sheds light on the incredible IT teams who are working behind the scenes to support UBC's transition back to campus.

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Connecting the UBC Teaching and Learning Community Remotely at a Global Scale

September 20, 2021

This article was published on Mon, 09/20/2021 - 14:10

There’s no argument that the transition to remote teaching and learning was a whirlwind. Within a week’s notice, we transformed an in-person teaching and learning environment to a remote one. From an information technology perspective, UBC demonstrated resilience and adaptability to a worldwide pandemic. Regardless of where you were in the world, UBC IT made efforts to ensure that the UBC community could continue to stay connected to one another.  

 

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From AR to VR, now IRL – UBC’s Emerging Media Lab reopens its doors

September 15, 2021

This article was published on Wed, 09/15/2021 - 16:44

Our #readyforcampusreturn series sheds light on the incredible IT teams working behind the scenes to support UBC's transition back to campus. Part five of our series is a joint Q&A with our IT Service Centre and Learning Technology (LT) Hub. We chatted with UBC EML Executive Producer Saeed Dyanatkar and Lab Supervisor Catherine Winters on how they are getting ready re-open their doors this fall.

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Join the UBCO IT Virtual Line this fall

September 13, 2021

Hate waiting in line to get IT help? Starting September 2021 you don’t have to!

Join UBCO IT’s virtual line for the IT Service Centre and get notified by text message when it’s your turn.

The Qless virtual line system gives staff, faculty and students the benefit of having a space in line without physically needing to wait in line at the IT Service Centre.

How to Join the virtual line

There are three easy ways to reserve your spot in line:

  1. Text “UBCO” to 778-743-5022 or 604-229-4098
  2. In-person at the i-pad check-in kiosk in the Campus Administration Building (ADM024)
  3. Online – Click to JOIN THE VIRTUAL LINE

Want to know more? After September 7, visit our UBCO IT Contact page to:

  • Check out the current IT Service Centre wait times
  • Join the virtual line online
  • Learn the text commands to find out more info once you’ve joined
  • Get answers to FAQs about using the Qless virtual line system

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On the Receiving End: IT Front Line Staff Flexes Remote and In-person Services this Fall

September 9, 2021

This article was published on Thu, 09/09/2021 - 10:26
Our #readyforcampusreturn series sheds light on the incredible IT teams working behind the scenes to support UBC's transition back to campus. Part four of our series is a joint Q&A with our IT Service Centre and Learning Technology (LT) Hub.

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New UBC IT Help Desk Location

September 7, 2021

This article was published on Tue, 09/07/2021 - 08:49

As we welcome the UBC community to a new academic year, the UBC IT Help Desk at the Walter C. Koerner Library is making some changes to better support you. Starting September 7, 2021, the UBC IT Help Desk will be temporarily relocated to the Circulation Desk in Koerner. 

Like the rest of the UBC campus, the IT Help Desk at Koerner Library will be following safety protocols and operating at a limited capacity. Hours of operations will be from 10am to 5pm. 

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Select legacy email protocols to be disabled on September 22, 2021

September 3, 2021

This article was published on Fri, 09/03/2021 - 10:52

​In order to strengthen the security of UBC email services, the IMAPS and POPS email protocols will be disabled on September 22, 2021. This change will be implemented for all new FASmail users, as well as users who have not used these services since March 2021. 

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Behind the Scenes with UBC IT’s Desktop Services Team

September 2, 2021

This article was published on Thu, 09/02/2021 - 09:56

This month marks the start of our #readyforcampusreturn series, which sheds light on the incredible IT teams who are working behind the scenes to support UBC's transition back to campus. Thank you to our amazing staff, who are adapting to meet UBC's connectivity needs as we prepare to welcome everyone back this fall.

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