Leveraging state-of-the-art tools like for integrations and Robotic Process Automation, we offer a comprehensive suite of services from planning and assessment to design, development, implementation, and support. Join us on our journey towards operational excellence, as we harness the power of automation to transform the way we work at UBC. Explore our site to learn more about our services, meet our team, and discover how we’re making a difference through our success stories.
On December 27th, between 10:00 am to 12:00 pm, UBCO IT Voice Services will upgrade the campus telephone service. It is anticipated that users will be logged out of their telephones. Emergency calls to Campus Security and 911 may be briefly interrupted during this change. Please ensure you have an alternate means of calling for help if you are planning to visit campus during this time.
Before December 27th, ensure that you can successfully log into your telephone.
If you are unable to log in, please submit a Report an Issue ticket to Voice Services using the UBC Self-Service Portal.
For status updates, see the UBC IT Status Page.
FAQ’s
Q: How do I know if I will be impacted by this change?
A: You are likely to be impacted if you are a user of the Hot Desk telephone service at UBC Okanagan. This impact includes Call Centre numbers.
Q: Can I use my Hot Desk or access my voicemail during the upgrade?
A: During the update, users may be unable to access their Hot Desk and Voicemail services.
Q: How do I log into my Hot Desk telephone?
A: See this knowIT article How to log into or out of a Hot Desk phone.
Are you tired of tech troubles causing you endless stress? Ever wanted to put a face to the voices on the IT help line?
Well, you’re in luck! Join us for the most awesome, belly-pleasing, stress-relieving event of the year!
📅 DATE: Thursday, November 23
🕙 TIME: 10:00 AM – 11:00 AM
📍 WHERE: ADM 024 Hallway (Just follow the nerd-tastic vibes!)
Take a stroll down the ADM ground floor hallway and find a feast of healthy munchies and sips to tantalize your taste buds and meet the friendly faces behind the IT Helpdesk counter, phones, and online support!
👩💻 REAL PEOPLE, REAL HELP: Meet the geniuses who save your digital bacon. They’re not just voices in the machine, you know!
🕹️ FUN AND GAMES: Who says tech can’t be fun? Challenge the IT gurus to games, and you might even win some cool tech swag!
📚 TIPS AND TRICKS: Learn the secrets of IT mastery. Unleash the hidden potential of your devices!
🍏 HEALTHY EATS: We’re dishing out the best bites to fuel your brain. Say goodbye to the junk food blues!
🍹 REFRESHING DRINKS: Sip on thirst quenching refreshments that won’t cause a sugar crash while you chat up our IT heroes!
Don’t miss this chance to make your tech life easier, munch on scrumptious treats, and get to know the IT wizards behind the curtain. You’ll leave with a belly full of joy and a brain full of IT wisdom.
Join us ONLINE Wednesday November 22, 12:00-1:00 pm, bring your lunch and learn how to navigate some of your IT challenges.
This Lunch & Learn session will cover the highest voted topics in two sections:
Section 1: Lightning Round (15 minutes)
Section 2: IT Tickets (45 minutes)
Note Re: IT Tickets – The Slido topic was “session on creating IT tickets with some scenarios”. If you have specific Scenarios you would like covered, please either provide to Rebecca Kaus by November 20th, or bring them up during the discussion.
❄️ Get Ready to Jingle & Mingle at the IT Holiday Open House! ❄️
🎄 Date: Thursday, December 7
🕧 Time: 12:30 PM – 2:30 PM
🏢 Location: ADM 024
UBCO IT welcomes all staff and faculty to our winter wonderland! We’re transforming ADM 024 into a festive paradise with:
🍽️ Festive Food & Drinks
🔐 Meet the Tech Teams
🕹️ Games & Activities
📸 Photo Booth Fun
☕ Hot Chocolate Bar
🎁 Prizes & Sweets
Join us for a holly jolly time and discover the magic behind our campus tech. It’s the most wonderful event of the year! Don’t miss out. 🌟🎁✨
Add it to your calendar: UBCO IT Holiday Open House 2023.ics
On October 16th, members of IT attended the EDUCAUSE Annual Conference, a conference for professionals and technology providers in higher education.
We are excited to announce a significant step forward in enhancing the security of your Student CWL account at UBC. Starting November 1, 2023, your CWL will require multi-factor authentication (MFA) to safeguard your personal information and protect against unauthorized access.
Enrolling in MFA adds an extra layer of security to your account, ensuring that only you have access to your sensitive information. This additional authentication step will require you to verify your identity through a secondary method, such as a verification code or a push notification to your mobile device, in addition to your regular username and password.
It is mandatory for all students to enroll in MFA before the November 1, 2023, deadline. Failure to enroll by the deadline will result in restricted access to various university applications, which may disrupt your academic experience.
Enrolling is quick and easy. Detailed instructions and step-by-step guidance can be found at it.ubc.ca/mfa.
By implementing MFA, UBC is committed to providing you with a secure digital environment that protects your personal information. If you have any questions or need further assistance and step-by-step instructions, please visit it.ubc.ca/mfa.
As we begin a new academic term, we want to take a moment to remember the importance of cybersecurity. Staff and faculty at UBC are on the frontlines of protecting UBC, our students, and our community. By taking the first simple steps to stay secure, you can make a big impact on privacy and information security. Find out what you can do at Privacy Matters @ UBC.
UBC will be decommissioning Mediasite server on Tuesday, October 10, 2023. The platform reached the end-of-life and is scheduled to be decommissioned to streamline the Enterprise Video Platform ecosystem and achieve cost efficiency.
There will be no end-user impact. The Audio-Visual team and unit video administrators seamlessly migrated Mediasite content to an alternate location and shared the new video locations with the targeted end users.
While you may recognize the team mostly through their involvement with our department-wide events, the team also provides invaluable support to the senior leadership team by helping them prioritize their schedules, coordinate their calendars, and manage meeting logistics as necessary . Their collective endeavors extend to organizing pivotal meetings for stakeholders from within and outside of UBC IT – often needing to coordinate even beyond UBC.