If you have an equipment issue or would like to speak with a technician, please request an appointment using the links below.If you have a quick question or pressing issue, please call 250-807-9000 (79000 from on campus).
UBC Okanagan Employees: Submit a UBC Self-Service Portal ticketBook a Technician for an in person appointment
Students: Student Tech Support
IT Chatbot now live in beta
We’re excited to announce the launch of the IT chatbot (beta) on it.ubc.ca. Developed by the Digital Experience Lab (DxL) with the UBC IT Communications Team, the chatbot is powered by generative AI. …
Tom Wins Twice: Automation, Collaboration, and a Ticket to New York
After leading a Hands-On Tines Technical Training Workshop at the BCNET conference this spring, Tom Power wasn’t expecting lightning to strike twice. But when Tines, a pla…
M365@UBC Now with Copilot Chat
We’re thrilled to announce the integration of Copilot Chat into our Microsoft 365 suite of tools. Copilot Chat leverages advanced AI capabilities to assist you with your daily productivity tasks, providing r…
Use AI tools like Copilot to turn your Zoom, Teams, or Word transcripts into clear, actionable meeting summaries – no premium tools required.
Celebrating Asian Heritage Month: A conversation with Seena Zhang
May is recognized across Canada as Asian Heritage Month, a time to honour the rich cultures, histories, and contributions of Canadians of Asian descent. For over two centur…
M365@UBC Latest Updates
We’re excited to provide you with an update on our Microsoft 365 (M365) services at UBC. As we continue enhancing UBC’s transition to M365, here’s an overview of recent progress, challenges, and important updates t…
UBC IT Okanagan has refreshed the campus telephone service to offer the flexibility required for hybrid work while ensuring a more sustainable costing model, including moving to monthly billing as of May 2025.
UBC IT’s website has a new look!
We are excited to announce the launch of our newly refreshed UBC IT website! With a fresh, updated look and feel, this revamped site has been designed with improved usability and enhanced accessibility in …
Automatic Windows 11 Upgrades Begin May 1st
Beginning May 1, 2025, all UBC IT managed Windows 10 PCs with hardware that supports Windows 11 will automatically be upgraded to Windows 11. This upgrade is mandatory and ensures all our devic…
UBC IT Okanagan’s Knowledgebase is moving to the UBC Self Service Portal on April 1 to improve access to IT support information and ensure consistency across campuses.