UBC IT Okanagan Online Helpdesk is moving!

On November 2, 2020, UBC IT Okanagan will be moving to the UBC Self-Service Portal along with the Integrated Services Centre with the launch of Workday. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: ubc.service-now.com (cwl login required). Users can get help with issues from getting started with Workday to getting a new UBCO employee set up with computer equipment to reporting an issue accessing UBC wireless. You will continue to be supported by local Okanagan IT staff, while having the option to be seamlessly connected with support teams in Vancouver or the ISC if needed. A new Campus drop-down menu has been added to request forms to help ensure you’re connected to the right team, on the right campus, to provide better support services for all users. After November 2, users from the Okanagan will be automatically redirected to the UBC Self-Service Portal to submit any new requests for IT support. The current IT Helpdesk website (helpdesk.ok.ubc.ca) will remain available to access historical information or complete any IT requests in progress. More details on this change including guides on how to use the self-service portal will be coming soon.