News Archives
September 17, 2020
Planned maintenance will be conducted on the Okanagan campus telephone system
Saturday September 19, 2020, between the hours of 08:00 to 12:00 PT. Phone service to and from campus will be intermittent during this time, with no incoming calls from 10:00-12:00 PT.
This is the final outage required to complete our full upgrades to the campus telephone system to provide enhanced phone services to better support remote operations for UBC Okanagan. These upgrades will also substantially reduce future telephone service interruptions during routine maintenance in the future.
Posted in Bulletins, IT Infrastructure, planned outage, telephones
September 15, 2020
UBC IT Okanagan will be conducting required maintenance and upgrades on the campus telephone system this week.
There will be an outage for all incoming calls Tuesday September 15, 2020 from 2100 to 2200 PT. Local calls within campus, 5 digit dialing on campus and outgoing calls including to emergency services will NOT be affected. Maintenance will continue in the evenings all week however no further disruption to services is expected.
These upgrades will provide enhanced phone services to better support remote work including receiving UBC calls remotely, as well as improved functionality and easier access to voicemail. The new software will also minimize or eliminate telephone service interruptions during routine maintenance in the future.
Posted in Bulletins, IT Infrastructure, Phone, planned outage, telephones
September 9, 2020
We are experiencing issues with Student Service Centre financials today—students are experiencing significant delays in processing their payments. The Academic Systems Support team is actively monitoring the performance of the SSC and will take necessary actions to achieve and maintain usability.
Posted in Bulletins, General
September 2, 2020
Interested in learning more about research data management (RDM)? Heard about the Tri-Agency’s upcoming RDM Policy and want to know how to meet the requirements?
The UBC RDM Fall Series 2020 will run daily virtual sessions from September 28 – October 16.
These sessions will walk through the full research data lifecycle, with a series of hands-on workshops that build on one another using a mock research project and data (although we encourage you to bring your own project if you’d like!). We’ll explore practical skills that will allow you to meet Tri-Agency requirements, organize and maintain control of your data, and develop workflows for your research lab.
These sessions are open to all UBC faculty, staff, and students, and will be presented by the UBC Research Commons, UBC Advanced Research Computing (ARC), the UBC Okanagan Library, and the UBC Centre for Scholarly Communications.
View the full schedule on the Research Commons’ website and REGISTER ONLINE NOW
Posted in Bulletins, RDM, Research Data Management, Research Support, Webinar
September 2, 2020
August 31, 2020
August marks the sixth month since UBC transitioned to remote teaching, learning, and working in response to the COVID-19 pandemic. September preparedness this year has taken on a very different pace within the OCIO and UBC IT as a result of converging priorities and supporting the remote experience in addition to the usual start of term activities.
Updates to the community this month include:
- MS Teams and OneDrive
- Discounted technology for students
- Zoom passcode security updates
- Workday training
- Integrated Services Centre
To read the full update from the CIO, Jennifer Burns, click HERE.
Posted in Bulletins, Client Services, Department News, General
August 6, 2020
Read this month's news from Jennifer Burns, Associate Vice-President, Information Technology & Chief Information Officer, including details on:
- Implementation of Microsoft Teams (MS Teams) and OneDrive
- Remote Access to Application Software and Computer Lab Resources
- Discounted Vendor Packages for Students
- Internet Connectivity Improvement for International Students
- Relaxed FIPPA Data Residency Requirements Extended
Read the full update HERE.
Posted in Bulletins, Client Services, General
July 31, 2020
Interested in high-performance computing? Want to learn a new programming language?
UBC Advanced Research Computing (ARC) is hosting the 4th annual UBC Research Computing Summer Sessions from August 17th-28th, 2020. This year, the program will be offered virtually in the form of a series of webinars and hands-on online workshops. The Summer Sessions are free and open to faculty, staff, students, and interested members of the public.
Courses will explore introductory and advanced topics in high-performance computing, Linux and Bash Shell programming, and provide valuable insight into UBC’s latest high-performance computing infrastructure, UBC ARC Sockeye.
View the full schedule on the ARC website.
REGISTER ONLINE NOW
For more information and questions regarding the 2020 UBC Research Computing Summer Sessions, please email arc.info@ubc.ca
Posted in Bulletins, General, Research Support
July 30, 2020
To prepare for the launch of Workday this fall, UBC IT Okanagan will be retiring the buyIT technology equipment purchasing portal on August 1, 2020. Staff and faculty can continue to request quotes or purchase items such as computers, software and technology accessories by submitting a ticket to the IT helpdesk at helpdesk.ok.ubc.ca. More details about using Workday to purchase technology equipment will be coming soon.
Posted in Bulletins, Client Services, IT Business Services
July 21, 2020
Please note the UBCO WordPress CMS is scheduled for maintenance on August 6th between 6:00pm and 8:00pm. Sites affected include any website on the Okanagan based WordPress CMS.
Your website may be unavailable during this maintenance period but will automatically come back online. Some periodical maintenance messages may appear during this maintenance window so please refrain from making website changes or adding content during this time.
If you have any questions or concerns please contact the Web and Applications team by entering a ticket in the helpdesk.
Thank you.
Posted in Bulletins, Web Services
July 14, 2020
UBC IT Okanagan will be launching a redesigned it.ok.ubc.ca website on July 16, 2020 15:00-17:00. During this maintenance period, the it.ok.ubc.ca website may be unavailable intermittently.
The new UBC IT Okanagan website will feature:
- A new Service Catalogue quick search filter
- Simplified, clearer Support and Contact pages
- Quicklinks to commonly used products and services
- Dynamic lists of Popular, New, and Featured articles from the UBCO Knowledge base (KnowIT)
- More communication sources for UBC IT bulletins, social media, and general news/updates
- A modern, polished, user-friendly design using the UBCO WordPress CMS
For questions and feedback on the new UBC IT Okanagan website feel free to contact:
Steve Quilala
UBCO IT Web & Applications
steve.quilala@ubc.ca
Posted in Bulletins, Department News, General, Web Services