News Archives

Connecting the UBC Teaching and Learning Community Remotely at a Global Scale

There’s no argument that the transition to remote teaching and learning was a whirlwind. Within a week’s notice, we transformed an in-person teaching and learning environment to a remote one. From an information technology perspective, UBC demonstrated resilience and adaptability to a worldwide pandemic. Regardless of where you were in the world, UBC IT made effort to ensure that the UBC community could continue to stay connected to one another.  

 

From AR to VR, now IRL – UBC’s Emerging Media Lab reopens its doors

Our #readyforcampusreturn series sheds light on the incredible IT teams working behind the scenes to support UBC's transition back to campus. Part five of our series is a joint Q&A with our IT Service Centre and Learning Technology (LT) Hub. We chatted with UBC EML Executive Producer Saeed Dyanatkar and Lab Supervisor Catherine Winters on how they are getting ready re-open their doors this fall.

Join the UBCO IT Virtual Line this fall

Hate waiting in line to get IT help? Starting September 2021 you don’t have to!

Join UBCO IT’s virtual line for the IT Service Centre and get notified by text message when it’s your turn.

The Qless virtual line system gives staff, faculty and students the benefit of having a space in line without physically needing to wait in line at the IT Service Centre.

How to Join the virtual line

There are three easy ways to reserve your spot in line:

  1. Text “UBCO” to 778-743-5022 or 604-229-4098
  2. In-person at the i-pad check-in kiosk in the Campus Administration Building (ADM024)
  3. Online – Click to JOIN THE VIRTUAL LINE

Want to know more? After September 7, visit our UBCO IT Contact page to:

  • Check out the current IT Service Centre wait times
  • Join the virtual line online
  • Learn the text commands to find out more info once you’ve joined
  • Get answers to FAQs about using the Qless virtual line system

On the Receiving End: IT Front Line Staff Flexes Remote and In-person Services this Fall

Our #readyforcampusreturn series sheds light on the incredible IT teams working behind the scenes to support UBC's transition back to campus. Part four of our series is a joint Q&A with our IT Service Centre and Learning Technology (LT) Hub.

New UBC IT Help Desk Location

As we welcome the UBC community to a new academic year, the UBC IT Help Desk at the Walter C. Koerner Library is making some changes to better support you. Starting September 7, 2021, the UBC IT Help Desk will be temporarily relocated to the Circulation Desk in Koerner. 

Like the rest of the UBC campus, the IT Help Desk at Koerner Library will be following safety protocols and operating at a limited capacity. Hours of operations will be from 10am to 5pm. 

Select legacy email protocols to be disabled on September 22, 2021

In order to strengthen the security of UBC email services, the IMAPS and POPS email protocols will be disabled on September 22, 2021. This change will be implemented for all new FASmail users, as well as users who have not used these services since March 2021. 

Behind the Scenes with UBC IT’s Desktop Services Team

This month marks the start of our #readyforcampusreturn series, which sheds light on the incredible IT teams who are working behind the scenes to support UBC's transition back to campus. Thank you to our amazing staff, who are adapting to meet UBC's connectivity needs as we prepare to welcome everyone back this fall.

Find Your Microsoft Teams Meeting Recordings on OneDrive/Teams Starting September 2

Microsoft is rolling out a new way to store recorded meetings in Microsoft (MS) Teams. To align with Microsoft’s new policy, UBC’s MS Team service will be updated on September 2 to store recorded meetings in MS OneDrive (or Teams for meetings associated with a Teams site).  

Transitioning to and from Qualtrics in the fall term

As we end the summer and prepare for the start of the new term, Qualtrics survey tool users are asked to review the following checklist for those who are leaving campus, and for those who may be welcoming new faculty, staff, and students.

By attending to any administrative tasks now, you can avoid causing issues that could impact colleagues who may rely on your survey data for their studies or work.