News Archives

Global IT Equipment Delays & Fiscal Year End for UBCO IT Equipment Purchases

Global supply chain issues in the computer hardware manufacturing industry continue to impact technology purchases around the world. UBC IT has been working with our suppliers to mitigate these issues, however we are still seeing delays of up to 4-5 months on some products, especially custom PC builds, adaptors, docks and monitors.

To avoid issues with planned fiscal year end purchases, we strongly recommend that you contact UBCO IT as soon as possible regarding any computer or technology related equipment purchases required for FY2021-22 in order to discuss options and ensure delivery before March 31, 2022. 

Not sure what to buy?

If you have any questions or concerns, our teams can assist you in selecting appropriate equipment that meets your needs, can be supported by UBC IT Okanagan and is compatible with our UBC management and security standards.

UBCIT routinely stocks “standard models” (based on a common set of specifications) to minimize lead times. Standard models may be a viable option as opposed to customized models (where additional memory, drive space, etc is required for specific complex tasks). We encourage you to arrange a consultation with us so we can advise you on the best options based on your specific needs.

Please be aware, that while consumer grade equipment at retail outlets may be cheaper, they are typically not able to meet UBC’s Information Security (Policy SC14 – Acceptable Use and Security of UBC Electronic Information and Systems), or encryption standards.

To request a consultation on recommended equipment, please submit a “Request Desktop Support” ticket via the UBC Self-Service Portal. Detailed instructions on how to do this or how to order directly from Workday can be found on our KnowIT knowledge base.

Need help?

Please do NOT call the IT Service Centre or create new tickets to check the delivery status of any pending orders. You can view your submitted tickets which include updated ETAs in the UBC Self-Service Portal, under My Tickets (view this article for more details).

Once computers arrive at UBC they require software installation and set-up by our technicians which takes 2-4 hrs per device. You will be contacted when items are ready to be picked up or delivered.

Your patience and understanding of the unprecedented volume of equipment orders our technical teams are dealing with and these global delays is greatly appreciated.

2021 Holiday IT Support Hours

Winter Break Hours

Please note the UBC IT Okanagan Service Desk will be closing early on Thursday December 9 and Friday December 24th. During the winter break, the Service Desk will be closed to walk ups and phone support from December 27th to January 3rd, 2022. From Tuesday January 4th to 7th phone support will be available from 7:30 am to 4:30 pm. Walk-up support will resume normal operating hours of 8:00 am to 4:00 pm weekdays on January 10th.

On behalf of everyone in UBC IT Okanagan we wish you a very happy, and safe holiday season.

Update Your Zoom Client by December 14, 2021

To all UBC Licensed Zoom Users:

Zoom recently posted a security bulletin regarding a vulnerability in their Zoom Client for all platforms (e.g. Windows, macOS, iOS, Android and Linux). As such, we are asking users to update their clients to the latest version. The latest available version as of November 28, 2021 is 5.8.6.

Monthly Forced Reboots for UBC Managed Windows Devices

To assist the campus community in staying compliant with UBC’s information security standards, new mandatory forced restarts on UBC supported computers are being implemented as operating system security patches and updates are deployed.

Security patches and updates are usually applied to Windows based computers monthly, but some might need to happen out-of-cycle to address a critical vulnerability or issue.  This follows Microsoft’s best practices and aligns with UBC’s information security standards: U7 – Securing Computing and Mobile Storage Devices / Media and M5 – Vulnerability Management. 

All UBC Okanagan supported Windows laptop and desktop computers will be required to reboot within a 3-14 day window following these updates. For more details please refer to the article in KnowIT – Windows Forced Reboots for UBC Managed Devices.

UBCO IT Managed macOS Upgrades

To stay compliant with UBC’s information security standards, macOS needs to be updated to at least macOS 10.15 “Catalina”.

Starting November 22, centrally managed Mac desktops and laptops at UBC Okanagan will receive notifications in the lower right-hand corner of their screen when updates are available.

macOS 10.14 “Mojave” and older versions of macOS are no longer supported by Apple and it is recommended that you upgrade to a newer version of macOS.

To find out more, visit: it.ok.ubc.ca/macOS-upgrade

CIO Jennifer Burns responds to changes in BC’s privacy legislation

The NDP government has unveiled Freedom of Information and Protection of Privacy Act (FIPPA) amendments it said will help people access services faster while enhancing privacy protections. Among the changes are:

Update on Global IT Equipment Delay

Operational delays in the computer hardware manufacturing industry continue to impact UBC and UBC IT’s procurement of computer equipment.

Enhanced Teaching and Learning with the AV Team

The resumption of in-person classes this academic term meant an adjustment to the teaching and learning environment as we continue to undergo the impact of the COVID-19 outbreak. The UBC IT Audio Visual (AV) team spent this past summer preparing for an in-person teaching environment with solutions that were agile and adaptable to the changing circumstances.