News Archives

Enhancing Student CWL Security with Multi-Factor Authentication

We are excited to announce a significant step forward in enhancing the security of your Student CWL account at UBC. Starting November 1, 2023, your CWL will require multi-factor authentication (MFA) to safeguard your personal information and protect against unauthorized access. 

Enrolling in MFA adds an extra layer of security to your account, ensuring that only you have access to your sensitive information. This additional authentication step will require you to verify your identity through a secondary method, such as a verification code or a push notification to your mobile device, in addition to your regular username and password. 

It is mandatory for all students to enroll in MFA before the November 1, 2023, deadline. Failure to enroll by the deadline will result in restricted access to various university applications, which may disrupt your academic experience.

Enrolling is quick and easy. Detailed instructions and step-by-step guidance can be found at 

By implementing MFA, UBC is committed to providing you with a secure digital environment that protects your personal information. If you have any questions or need further assistance, please visit 

UBCO IT Satisfaction Survey 2023 Results

“Honestly, the IT team is INCREDIBLE. I am so grateful to have access to such a supportive and knowledgeable team. 99.9% of all issues I connect with the team on are solved FAST and with such kindness and patience.”

Thank you to the over 145 people who took the time to complete our UBCO IT Support & Services Satisfaction survey. The goals of the survey were:

  • Determine if we are meeting the needs and expectations of staff and faculty
  • Benchmark satisfaction levels over time
  • Support continual improvement of our support and services
  • Enable us to identify issues or gaps as early as possible.

We’re happy to share the results of the survey, what we heard from the campus and what our next steps will be to address some of the concerns raised.

UBCO IT 2023 Satisfaction Survey Summary

Please reach out to Engagement Services if you have any questions or concerns about the survey or how IT can help support your needs.

Welcome Fall 2023!

As we begin a new academic term, we want to take a moment to remember the importance of cybersecurity. Staff and faculty at UBC are on the frontlines of protecting UBC, our students, and our community. By taking the first simple steps to stay secure, you can make a big impact on privacy and information security. Find out what you can do at Privacy Matters @ UBC.

Mediasite Server Decommissioning

UBC will be decommissioning Mediasite server on Tuesday, October 10, 2023. The platform reached the end-of-life and is scheduled to be decommissioned to streamline the Enterprise Video Platform ecosystem and achieve cost efficiency.

Who will be most affected by this change?

There will be no end-user impact. The Audio-Visual team and unit video administrators seamlessly migrated Mediasite content to an alternate location and shared the new video locations with the targeted end users.

IT Administration Team Spotlight

While you may recognize the team mostly through their involvement with our department-wide events, the team also provides invaluable support to the senior leadership team by helping them  prioritize their schedules, coordinate their calendars, and manage meeting logistics as necessary . Their collective endeavors extend to organizing pivotal meetings for  stakeholders from within and outside of UBC IT – often needing to coordinate even beyond UBC.

IT Services Drop-In Session for Term Startup

Are you a UBC Okanagan faculty or staff member preparing for the upcoming term or involved in employee onboarding? Do you have questions about IT services, tools, or technology to ensure a seamless start? Look no further! Welcome to our Virtual IT Services Drop-In Session, designed to assist you with term startup inquiries and IT onboarding. 

Session Highlights: 

  • Employee Onboarding: Discover how to smoothly onboard new staff members by providing them with the necessary IT resources, accounts, and access to tools required for their roles. 
  • IT Support: Find out the best way to get IT support throughout the year and our updated service desk hours.  
  • Open Q&A: Do you have general IT questions, now is your chance to ask your IT Services team. 

If you have any questions about this event, please email UBC IT Engagement Services:


UBC IT Employee Spotlight – Communications Co-Op Student : Aisha Ismail

In this edition of our UBC IT Employee Spotlight, we're thrilled to showcase the dynamic work and vibrant spirit of one of our exceptional team members. Meet Aisha Ismail, a dedicated 4th year co-op student on the Communications team at UBC IT. Her journey at UBC has been marked by a commitment to community, learning, and empowerment.

The Live Transcription feature is now available in Teams

Live transcription is now available for users in Teams. This is a written record of spoken text for each speaker, which is available during and after the meeting. Live transcription can make your meeting more productive, accessible and inclusive. Participants in noisy places will also appreciate the visual aid.

UBC IT Employee Spotlight: Ankita Sanawar

In this edition of our employee spotlight newsletter, we're thrilled to introduce you to one of our outstanding team members who has played a pivotal role in shaping our new hybrid workplace agreement. Through her dedication and passion, she has not only championed the cause of employee flexibility but has also brought a unique blend of creativity and expertise to the table. 

UBC IT Employee Spotlight: Sarah Mair

We are excited to introduce our next Employee Spotlight feature, where we shine a light on the incredible individuals who contribute to the growth and success of our university. Today, we're delighted to showcase Sarah Mair, a valued member of UBC, who has been playing a pivotal role in the University's ongoing digital transformation as a Community Engagement Partner (CEP) with the Integrated Renewal Program - Student (IRP Student).

UBC IT Employee Spotlight: Majid Siddique Mohammed

We’re excited to take the opportunity to shine a spotlight on one of our exceptional team members who not only excels in their role at UBC IT but also embraces the challenge of continuous learning and professional growth. Meet Majid Siddique Mohammed, a key figure at the Automation Delivery Center, and an avid learner who has also recently taken on the exciting journey of understanding the Arabic language. Majid joined the UBC IT team in 2018, initially for a one-year role that has since evolved into an invaluable tenure.