News Archives

A one-year data retention schedule for Zoom and MS Teams video recordings is coming October 2023

In October 2023, UBC will implement an automated one-year retention policy for video recordings. This data retention schedule will affect all faculty, staff and student employees a t both UBC Vancouver and UBC Okanagan campuses. This new policy is issued by UBC’s Records Management Office.

 At this time only video recordings created in Microsoft Teams and Zoom are affected. The change is aimed at systems used for real-time, synchronous activity. Systems such as MS Teams and Zoom are not intended for long-term video storage.  

Microsoft Whiteboard now available in Microsoft 365

Microsoft Whiteboard is now available in Microsoft 365.

Microsoft Whiteboard is a digital collaboration tool that allows users to brainstorm, collaborate, and share ideas in real-time. With an intuitive, user-friendly interface and a wide range of customization options, Microsoft Whiteboard enables teams to create and share their work in a seamless, organized manner. 

To learn more about Whiteboard, visit the UBC IT Microsoft Whiteboard page.

Microsoft Whiteboard now available in Microsoft 365

Microsoft Whiteboard is now available in Microsoft 365.

Microsoft Whiteboard is a digital collaboration tool that allows users to brainstorm, collaborate, and share ideas in real-time. With an intuitive, user-friendly interface and a wide range of customization options, Microsoft Whiteboard enables teams to create and share their work in a seamless, organized manner. 

To learn more about Whiteboard, visit the UBC IT Microsoft Whiteboard page.

‘Tis the Season: IT Open House 2022

You’re invited to UBC IT Okanagan’s ‘Tis the Season Open House 2022

Thursday December 8
From 1:00 pm to 3:00 pm
ADM 024 

We’re back and merrier than ever. We’re decking the halls of ADM 024 and filling it with festive food and drinks for all campus staff and faculty. Come see behind the scenes and meet the teams who help reset your password, keep the Wi-Fi running and make sure the classroom tech is able to support the teaching and learning needs of our campus.

Feel free to wear your ugliest holiday sweater and visit all the activities for a chance to win a great prize!

RSVPs are encouraged by November 24 to ensure there are enough treats for everyone.  

CONSTELLATION PIT STOP

November 17, 10:00-11:00
Sawchuk Family Theatre COM 104

Faculty and staff are invited to join us for coffee and treats on Thursday November 17 at the Constellation Pit Stop in the Sawchuk Family Theatre.

Learn more about how this network of media and technology studios and resources can inspire ideas for teaching & learning, research and public engagement. Drop in to the Visualization & Emerging Media Studio (VEMS) in COM 107, where Andreas Rutkauskas’ work Awful Splendour, a visually stunning 3-D stereoscopic photography, will be shown on the 40 screen, 180-degree, immersive video wall.

Please bring $2 to donate to the United Way. Register to receive a calendar reminder.

REGISTER

Upcoming Changes to UBCO Hot Desk Telephone Service

Do you have a UBCO Hot Desk telephone service?  What you need to know about upcoming changes!  

On November 16th starting at 10 pm, UBCO IT Voice Services will be updating the campus Hot Desk telephone service and simplifying user access. Currently, Hot Desk telephone service users have separate Hot Desk PIN and voicemail passcode. Following the update, the Hot Desk PIN will be reset to the user’s current voicemail passcode. During the update, users may be unable to access their Hot Desk and Voicemail services. Hot Desk telephone service users may be logged out of their telephones by the system.

Actions Required of all Hot Desk telephone service users:  

Prior to November 16th 

  • Ensure that you can successfully access your voicemail by dialing your assigned telephone number and when you hear your outgoing message press * (star key) and you will be prompted for your passcode. 
  • If you are unable to access your voicemail or log in to your Hot Desk telephone service, please submit a Report an Issue ticket using the UBC Self-Service Portal and make sure to include your telephone number and what service you are having an issue with.  

Starting November 17th: 

  • Log into the Hot Desk telephone service using your voicemail passcode in place of the Hot Desk PIN when prompted. 
  • Users will also be able to access their voicemail from the telephone set they are logged into without entering a passcode. Users may want to log out when not using their Hot Desk telephone service to protect access to their voicemail if they are not in a private office. 

For more information on our voicemail and Hot Desk telephone service please visit our website 


Frequently Asked Questions

Q: How do I know if I will be impacted by this change? 

A:  You will be impacted if you are a user of the Hot Desk telephone service at UBC Okanagan. This change does not impact Call Centre numbers or users who do not log into their telephones.


Q: How do I know if I have a Hot Desk Telephone?   

A: Hot Desk locals will display a “Hot Desk” key on the display if the phone set is not logged in. If already logged in, there will be a “Logout” key. For more information visit the following article How do I log into or out of a Hot Desk phone?


Q: Can I use my Hot Desk or access my voicemail during this change?   

A: During the update, users may be unable to access their Hot Desk and Voicemail services. 


Q:  How do I log into my voicemail or change my passcode?  

A:  Please refer to the following article Voice mail Instructions  


Q: I forgot my voicemail passcode, how do I reset it?  

A:  To request your voicemail passcode to be reset, submit a ticket using the UBC Self-Service Portal


Q: Who do I contact to get more information about this change?

A:  Please submit a ticket using the UBC Self-Service Portal

Lightboard studio hits milestone use case of livestreaming to 1000+ undergrad students

Supporting UBC Professor Mark MacLean and Professor James Colliander, UBC Studios has started livestreaming two courses to more than 1000 undergrad UBC students in the fall semester of 2022.

Two courses this semester, Math 253 – Multivariable Calculus, and Math 100 Flavour A – Differential Calculus with Applications, will be livestreamed from the lightboard at UBC Studios. The total enrollment numbers for the two sections total over 1000 individuals, setting an exciting record for the lightboard.

Planned interruption to multiple UBC Enterprise Services on July 30

 

This message is to alert you to a planned interruption to multiple UBC Enterprise Services on July 30 from 10:00am to 5:00pm PT.

During this downtime there will be a brief interruption to most enterprise services, including the below, for up to 15 minutes while updates are performed. All involved service teams will be validating that services come back online as planned. This is happening during the standing and advertised maintenance window of the BC long weekend.

Change to the way names are displayed in Canvas and other services coming July 27

The UBC Learning Technology Hub (LT Hub) team is simplifying and streamlining how learning technology systems at UBC determine what name to display for you. These changes will make it easier for you to ensure your name is displayed properly in systems like Canvas and Webwork and for you to make any corrections if required. 

In loving memory of Kirk Karasin

Kirk Karasin sadly unexpectedly passed away March 9, 2020 at the young age of 42 from health complications. Kirk was a Senior Media Specialist at UBC Studios, overseeing the editorial and innovative technologies being developed. During this time, he was also filling in at the UBC Emerging Media Lab (EML) as a supervisor. Kirk was an integral part to the running of the studio and brought his passion and laughter wherever he went. Many of the younger staff members saw him as a mentor, and he was a colleague and friend to everyone on the team.