Client Services

Integrated Service Centre (ISC) Update

Starting November 2, Workday support can be accessed using the new UBC Self-Service Portal. To learn more about using the portal for help, take a moment to watch the following short videos: Familiarize yourself with the portal, watch here Learn how to search the knowledge bases, watch here Learn how to submit a ticket, watch […]

UBC IT Okanagan Online Helpdesk is moving!

UBC IT Okanagan Online Helpdesk is moving!

On November 2, 2020, UBC IT Okanagan will be moving to the UBC Self-Service Portal along with the Integrated Services Centre with the launch of Workday. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: ubc.service-now.com (cwl […]

External emails to include a new security warning banner

UBC Cybersecurity and UBC IT Communication & Collaboration Services will be launching a new email security enhancement on September 28, 2020, targeting emails that originate from outside the university. This enhancement will add a warning tag to the top of emails that originate from outside the University. The External Email Security Warning Tag serves as a reminder […]

Message from the CIO – August 2020

August 31, 2020 August marks the sixth month since UBC transitioned to remote teaching, learning, and working in response to the COVID-19 pandemic. September preparedness this year has taken on a very different pace within the OCIO and UBC IT as a result of converging priorities and supporting the remote experience in addition to the usual […]

UBC IT Community Update – July 30, 2020

Read this month’s news from Jennifer Burns, Associate Vice-President, Information Technology & Chief Information Officer, including details on: Implementation of Microsoft Teams (MS Teams) and OneDrive Remote Access to Application Software and Computer Lab Resources Discounted Vendor Packages for Students Internet Connectivity Improvement for International Students  Relaxed FIPPA Data Residency Requirements Extended Read the full […]

buyIT Website Retired

To prepare for the launch of Workday this fall, UBC IT Okanagan will be retiring the buyIT technology equipment purchasing portal on August 1, 2020. Staff and faculty can continue to request quotes or purchase items such as computers, software and technology accessories by submitting a ticket to the IT helpdesk at helpdesk.ok.ubc.ca. More details […]

UBC Upgrading to Improved Malware Protection Solution

Cisco Advanced Malware Protection (AMP) is now the recommended and preferred malware protection solution for all computers managed by UBC IT.  This solution will replace Sophos Antivirus for all UBC supported desktops and laptops, with the UBC Sophos Antivirus license expiring July 29, 2020.  What does this mean? Computers provided by UBC Okanagan – Windows […]

Update – UBCO Service Desk Hours

Update – UBCO Service Desk Hours

To support social distancing in response to the COVID-19 pandemic, the UBC Okanagan IT Help Desk walk-in facility will be closed until further notice.