Global supply chain issues in the computer hardware manufacturing industry continue to impact technology purchases around the world. UBC IT has been working with our suppliers to mitigate these issues, however we are still seeing delays of up to 4-5 months on some products, especially custom PC builds, adaptors, docks and monitors.
To avoid issues with planned fiscal year end purchases, we strongly recommend that you contact UBCO IT as soon as possible regarding any computer or technology related equipment purchases required for FY2021-22 in order to discuss options and ensure delivery before March 31, 2022.
Not sure what to buy?
If you have any questions or concerns, our teams can assist you in selecting appropriate equipment that meets your needs, can be supported by UBC IT Okanagan and is compatible with our UBC management and security standards.
UBCIT routinely stocks “standard models” (based on a common set of specifications) to minimize lead times. Standard models may be a viable option as opposed to customized models (where additional memory, drive space, etc is required for specific complex tasks). We encourage you to arrange a consultation with us so we can advise you on the best options based on your specific needs.
Please be aware, that while consumer grade equipment at retail outlets may be cheaper, they are typically not able to meet UBC’s Information Security (Policy SC14 – Acceptable Use and Security of UBC Electronic Information and Systems), or encryption standards.
To request a consultation on recommended equipment, please submit a “Request Desktop Support” ticket via the UBC Self-Service Portal. Detailed instructions on how to do this or how to order directly from Workday can be found on our KnowIT knowledge base.
Please do NOT call the IT Service Centre or create new tickets to check the delivery status of any pending orders. You can view your submitted tickets which include updated ETAs in the UBC Self-Service Portal, under My Tickets (view this article for more details).
Once computers arrive at UBC they require software installation and set-up by our technicians which takes 2-4 hrs per device. You will be contacted when items are ready to be picked up or delivered.
Your patience and understanding of the unprecedented volume of equipment orders our technical teams are dealing with and these global delays is greatly appreciated.