UBC’s myDNS Open-resolvers on the internet with IP addresses 137.82.1.1 and 142.103.1.1 will be disabled on March 22, 2024.
What is myDNS?
myDNS is the UBC system that manages domain names and IP addresses for DNS services.
UBC’s MyDNS Open-resolvers on the internet will be disabled on March 22, 2024
Black History Month: Generative AI and diversity
Generative AI has seamlessly integrated into our daily lives, becoming a valuable tool for work, education, and beyond. However, when utilizing such tools and the resulting outputs, it is becoming increasingly important to take diversity and representation into consideration.
Black History in Tech
Black History Month is here! This month our UBC IT Communications team will be focusing on understanding the impact of Black history through a lens of technological advancements. This week, we look at two impactful innovators who have had major influence on advancing technology: Marie Van Brittan who laid a major foundation for home security systems, and Alan Emtage who created the first search engine.
Robotic Process Automation through the lens of Melissa Medearis
Important Email Changes Coming in February 2024
In February, Gmail and Yahoo email services will enforce stricter requirements on senders of bulk mail to help enhance email security and reduce spam and malicious email. UBC is considered a bulk sender by these services. To meet these requirements, administrators of email marketing platforms (e.g., Mailchimp, Campaigner, etc.) and email systems need to set up appropriate controls to avoid disruption in delivery.
Key points you need to know to help you navigate these changes seamlessly:
Learn about the UBC IT Plan
The UBC IT plan honours and reflects the extensive community input provided through external reviews, the emerging digital framework, the UBC Strategic Plan, and the perspectives of the advisory bodies that guide our efforts.
This plan was developed and revised through the work of more than 80 UBC IT professionals with diverse expertise from across UBC.
The four main themes of this plan include:
Learn about Robotic Process Automation at UBC
Leveraging state-of-the-art tools like for integrations and Robotic Process Automation, we offer a comprehensive suite of services from planning and assessment to design, development, implementation, and support. Join us on our journey towards operational excellence, as we harness the power of automation to transform the way we work at UBC. Explore our site to learn more about our services, meet our team, and discover how we’re making a difference through our success stories.
Upgrades to UBCO Hot Desk telephone service
On December 27th, between 10:00 am to 12:00 pm, UBCO IT Voice Services will upgrade the campus telephone service. It is anticipated that users will be logged out of their telephones. Emergency calls to Campus Security and 911 may be briefly interrupted during this change. Please ensure you have an alternate means of calling for help if you are planning to visit campus during this time.
Before December 27th, ensure that you can successfully log into your telephone.
If you are unable to log in, please submit a Report an Issue ticket to Voice Services using the UBC Self-Service Portal.
For status updates, see the UBC IT Status Page.
FAQ’s
Q: How do I know if I will be impacted by this change?
A: You are likely to be impacted if you are a user of the Hot Desk telephone service at UBC Okanagan. This impact includes Call Centre numbers.
Q: Can I use my Hot Desk or access my voicemail during the upgrade?
A: During the update, users may be unable to access their Hot Desk and Voicemail services.
Q: How do I log into my Hot Desk telephone?
A: See this knowIT article How to log into or out of a Hot Desk phone.
Don’t Stress IT (UBCO Thrive Event)
Are you tired of tech troubles causing you endless stress? Ever wanted to put a face to the voices on the IT help line?
Well, you’re in luck! Join us for the most awesome, belly-pleasing, stress-relieving event of the year!
📅 DATE: Thursday, November 23
🕙 TIME: 10:00 AM – 11:00 AM
📍 WHERE: ADM 024 Hallway (Just follow the nerd-tastic vibes!)
Take a stroll down the ADM ground floor hallway and find a feast of healthy munchies and sips to tantalize your taste buds and meet the friendly faces behind the IT Helpdesk counter, phones, and online support!
👩💻 REAL PEOPLE, REAL HELP: Meet the geniuses who save your digital bacon. They’re not just voices in the machine, you know!
🕹️ FUN AND GAMES: Who says tech can’t be fun? Challenge the IT gurus to games, and you might even win some cool tech swag!
📚 TIPS AND TRICKS: Learn the secrets of IT mastery. Unleash the hidden potential of your devices!
🍏 HEALTHY EATS: We’re dishing out the best bites to fuel your brain. Say goodbye to the junk food blues!
🍹 REFRESHING DRINKS: Sip on thirst quenching refreshments that won’t cause a sugar crash while you chat up our IT heroes!
Don’t miss this chance to make your tech life easier, munch on scrumptious treats, and get to know the IT wizards behind the curtain. You’ll leave with a belly full of joy and a brain full of IT wisdom.
November 2023 IT Lunch and Learn
Join us ONLINE Wednesday November 22, 12:00-1:00 pm, bring your lunch and learn how to navigate some of your IT challenges.
This Lunch & Learn session will cover the highest voted topics in two sections:
Section 1: Lightning Round (15 minutes)
- Changing an employees’ first and/or last name
- Outlook room booking
- Help with Qualtrics Forms & Surveys
Section 2: IT Tickets (45 minutes)
- Onboarding & Offboarding. We will cover:
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- Importance of Workday
- Workday Extensions
- Recent changes impacting Student Hires
- Ordering / changing phone extensions
- Other Scenarios or questions as identified by participants
Note Re: IT Tickets – The Slido topic was “session on creating IT tickets with some scenarios”. If you have specific Scenarios you would like covered, please either provide to Rebecca Kaus by November 20th, or bring them up during the discussion.