If you have an equipment issue or would like to speak with a technician, please request an appointment using the links below.If you have a quick question or pressing issue, please call 250-807-9000 (79000 from on campus).
UBC Okanagan Employees: Submit a UBC Self-Service Portal ticketBook a Technician for an in person appointment
Students: Student Tech Support
It’s that time of the year again to celebrate the holiday season with your friends from UBCO IT. All staff and faculty are invited to enjoy some festive foods, drinks and tech themed games.
Privacy Matters @ UBC Symposium 2025 – Event Recap
On October 29, nearly 420 UBC faculty and staff from across campus and online came together for the 8th annual Privacy Matters @ UBC Symposium — a vibrant day of learning, dialogue, and s…
UBC is improving how duplicate student accounts are managed
UBC has introduced enhancements to its Duplicate Record Merge process. These improvements, implemented on September 25, 2025, help ensure that each student, applicant, and learner…
October Phishing Workshop Recap
Phishing via Teams Phishing is generally conducted from emails; however, UBC has faced its first case of Phishing via Teams. Claiming to be part of UBC’s IT support team, a cybercriminal attempted to c…
UBC Launches VMware Cloud Migration Project Website
UBC is preparing for an important transition in how we deliver EduCloud services. Over the next year, we will be moving to a hybrid cloud model that combines an updated on-premises platfo…
This summer, UBCO’s IT Network team wrapped up a two-year campus-wide Wi-Fi upgrade project—bringing faster, more reliable wireless internet to students, faculty, and staff. What’s New? Upgraded Wireless Access Points (WAPs) now support faster speeds and lower latency in most academic spaces. Many buildings—including Fipke, Library, Arts, Arts & Sciences, and the Commons Study Hall—received new or enhanced WAPs with Wi-Fi 6e and 7 capabilities. People with newer devices accessing wifi in high-density areas like lecture halls and study spaces will see the biggest improvements (note: COM 201 updates are
Automating Email Alias Management: Important Changes Starting October 15
As UBC completes its transition to Microsoft Exchange Online, we are implementing automated email alias management for faculty and staff accounts (@ubc.ca), effective…
Congratulations to the newest members of UBC’s Milestone Club
The UBC 25 Year Club was established in 1971 by President Walter Gage to recognize non-faculty staff with 25 years of uninterrupted or accumulated service. In 2004, the club beg…
Welcome back to a new school year!
With a new academic year upon us, UBC offers helpful IT resources you may require for your studies at UBC: M365: Students are eligible for a Microsoft 365 subscription which includes the Microsoft O…
A Faster, Easier Way to Recover Your MFA Access Is Coming
On August 27, 2025, UBC IT will introduce a recovery option for MFA access through the existing MFA Device Management Portal. This will enable users to securely restore their MFA …