If you have an equipment issue or would like to speak with a technician, please request an appointment using the links below.If you have a quick question or pressing issue, please call 250-807-9000 (79000 from on campus).
UBC Okanagan Employees: Submit a UBC Self-Service Portal ticketBook a Technician for an in person appointment
Students: Student Tech Support
M365 Latest Updates – August 2025
We have some important updates to share with you as we continue our transition to the Microsoft 365 cloud environment.New M365 Portal & Teams ExperienceMicrosoft has refreshed the web experience when y…
M365 Email Migrations Near Completion
We’re in the final laps of the M365 Email migration project and have a lot to share. Below you’ll find where we’re at, what’s changing, and what (if anything) you need to do. Thanks to everyone across …
Five Common Troubleshooting Issues at UBC and How to Fix Them
Whether you’re trying to log into Canvas before class or open your FASmail after a vacation, we wanted to share a few quick fixes with you of the most common tech issues at UBC …
Celebrating Pride and People: Meet Fernanda Alves (she/her/hers)
Each August, Pride Month invites us to honor the stories, courage, and everyday acts that make our communities stronger. This year, we’re sharing the journey of Fernanda Alve…
UBC Prepares to Launch SplashAccess for IoT Devices
UBC is moving toward a more secure and user-friendly way to connect smart devices on campus with the upcoming launch of SplashAccess. This new service will allow the community to safely c…
Disability Pride Month: Embracing Diversity and Fostering Equity
July is Disability Pride Month, to celebrate the history, achievements, and experiences of the disability community. Disability isn’t caused by a person’s diagnosis, b…
Inside UBC’s Digital Experience Lab (DxL)
The Digital Experience Lab (DxL) has the mandate to help the IT organization safely experiment with artificial intelligence (AI) by testing and proving concepts with the intention to then scale tho…
UBC IT Launches AI Chatbot to Support IT Inquiries
Got an IT question? UBC faculty, staff and students can now ask a chatbot. The new feature appears on the lower right-hand side of every it.ubc.ca website page. Developed …
Jennifer Burns named 2025 CIO of the Year by CUCCIO!
We’re thrilled to share that Jennifer Burns, UBC’s Chief Information Officer and Associate Vice President UBC IT, has been recognized as CIO of the Year at the 2025 CUCCIO Awards. This …
AI Steering Committee Updates
The AI Steering Committee was formed to examine the impact of AI tools, including generative AI tools, on pedagogy, academic practices, and administrative operations within a higher education context. The com…