If you have an equipment issue or would like to speak with a technician, please request an appointment using the links below.If you have a quick question or pressing issue, please call 250-807-9000 (79000 from on campus).
UBC Okanagan Employees: Submit a UBC Self-Service Portal ticketBook a Technician for an in person appointment
Students: Student Tech Support
The system UBC uses to manage and update Mac computers (Jamf Pro) will be retiring the Self Service (Classic) app on February 28, 2026, and replacing it with a new, more modern application called Self Service+.
Global demand for memory and storage—driven by AI infrastructure demand—is causing significant price increases and reduced availability for computers, servers, and storage components.
The UBC OCIO website has a new look!
We’re pleased to announce the launch of the newly refreshed UBC Office of the Chief Information Officer (OCIO) website. This update focuses on modernizing the site’s design and underlying platform to i…
Join us at UBC Data Privacy Week 2026
Privacy Matters @ UBC is excited to host Data Privacy Week 2026, a series of 3 virtual sessions dedicated to strengthening our community’s understanding of privacy, transparency, and responsi…
From smarter classrooms to next-gen networks, UBCO IT delivered a year of transformation that enhanced connectivity, streamlined support, and elevated the campus experience.
AI Steering Committee Meeting Recap
The AI Steering Committee was formed to examine the impact of AI tools, including generative AI tools, on pedagogy, academic practices, and administrative operations within a higher education context. Th…
Event Recap: Exploring Salesforce AI in Undergrad Admissions
“Exploring Salesforce AI in Undergrad Admissions”, the most recent AI Learning Series, was hosted on November 24th, 2025. For those who missed it, here’s a recap covering key tak…
Enhancing IT Support with AI-Generated Help Videos
The IT Communications team used Synthesia, a video creation platform powered by artificial intelligence, to produce engaging instructional videos for students, faculty, and staff. The shor…
November Phishing Workshop Recap
Last week, on November 12th, the PrISM team conducted their monthly phishing prevention workshop. Here are key takeaways and a walk through of example case studies. Recent Phishing Tactics Phishi…
It’s that time of the year again to celebrate the holiday season with your friends from UBCO IT. All staff and faculty are invited to enjoy some festive foods, drinks and tech themed games.