Voice Services


  • Faculty and staff on both the Okanagan and Vancouver campuses can call each other through 5-digit dialing.
  • Okanagan campus faculty and staff can also call Greater Vancouver using their on-campus phones without incurring long distance charges.
  • All local calls require the area code as well as the 7-digit telephone number.


Common Dialing Instructions

5-digit Dialing Across UBC, Toll-free calls to Greater Vancouver, Long Distance Dialing, Accessing Your Mailbox, and more.

Voicemail Instructions

Set up, retrieve message and manage your voice mailbox from anywhere in North America. Request your voicemail message be sent to your UBC email.

User Guides

About your set, customizing your set, making and answering calls, using advanced features, etc.

Hot Desk Phone Service

Hot Desk Phone Service allows you to log into the telephone system from any phone designated as a Hot Desk phone.

Dial-out Conference Calling (Office Phone)

(up to 8 outgoing calls) Conference Call procedures using your office phone.

Dial-in Teleconferencing (Mitel AWC)

(up to 26 callers) Mitel AWC provides a complete audio conference solution for all faculty and staff at UBC’s Okanagan campus.

Cellular Service

Options for cellular services at Okanagan campus.

UBCO Softphone Service

The Mitel Softphone service provides voice services over the Internet including access to voicemail, call history, and contact information.