UBCO IT Satisfaction Survey 2023 Results

“Honestly, the IT team is INCREDIBLE. I am so grateful to have access to such a supportive and knowledgeable team. 99.9% of all issues I connect with the team on are solved FAST and with such kindness and patience.”

Thank you to the over 145 people who took the time to complete our UBCO IT Support & Services Satisfaction survey. The goals of the survey were:

  • Determine if we are meeting the needs and expectations of staff and faculty
  • Benchmark satisfaction levels over time
  • Support continual improvement of our support and services
  • Enable us to identify issues or gaps as early as possible.

We’re happy to share the results of the survey, what we heard from the campus and what our next steps will be to address some of the concerns raised.

UBCO IT 2023 Satisfaction Survey Summary

Please reach out to Engagement Services if you have any questions or concerns about the survey or how IT can help support your needs.