This summer, UBCO’s IT Network team wrapped up a two-year campus-wide Wi-Fi upgrade project—bringing faster, more reliable wireless internet to students, faculty, and staff.
What’s New?
- Upgraded Wireless Access Points (WAPs) now support faster speeds and lower latency in most academic spaces.
- Many buildings—including Fipke, Library, Arts, Arts & Sciences, and the Commons Study Hall—received new or enhanced WAPs with Wi-Fi 6e and 7 capabilities.
- People with newer devices accessing wifi in high-density areas like lecture halls and study spaces will see the biggest improvements (note: COM 201 updates are coming soon).
- Several student residences received refreshed wifi access and network hardware, with shared spaces and kitchens next in line.
- If you’re on Telus, Koodo, or Public Mobile, expect better mobile service thanks to a new Telus tower installed on campus.
Wifi issues?
- For optimal performance, connect to UBC Secure—not UBC Visitor or Eduroam. Visitor and Eduroam route through Vancouver, causing slower speeds and higher latency.
- Experiencing dropped connections? Try toggling Airplane Mode or turning Wi-Fi off for 10 seconds to reconnect to the nearest access point.
Support
- To connect your device to Wifi: Wireless internet access set-up documents
- For support accessing UBC Okanagan WiFi, OR to request a consultation with a UBCO IT network specialist on a wireless device, please submit a Request Access to IT Service in the UBC Self-Service Portal.
- Are you a student? Need help with Wi-Fi, canvas, Workday or other tech related issues at UBC? Visit our Student Support Analyst at the Library Help Desk or use our online student tech support & resources.
Learn More:
- Wireless Access Info – https://it.ok.ubc.ca/services/internet-telephone/wireless-access-2/
- Wireless Coverage Map- https://it.ubc.ca/sites/default/files/ubco_wireless_map_2023.pdf
Thanks to the Networking team for keeping UBCO connected and future-ready!