March 26th, 2020 - With the recent announcement by the University of the need to take additional measures to support social distancing in response to the COVID-19 pandemic, the UBC Okanagan IT Help Desk walk-in facility is closed until further notice.
Customers can contact us via our ticketing system online at helpdesk.ok.ubc.ca or phone at 250-807-9000 from 7:30am to 4:30pm Monday to Friday.
Onsite appointments can be accommodated by request between the hours of 10am-12pm or 1pm-3pm by submitting a ticket (New ticket -> Something Else).
For more details on how UBC IT has prepared to support the campus response to the COVID-19 virus please read the Community Update from the CIO.
March 20th, 2020 - Effective as of 4pm today the Service Desk will be closed for walk up traffic. We are still open and available through our ticketing system at helpdesk.ok.ubc.ca or via phone at 250-807-9000 from 7:30am to 4:30pm Monday to Friday.
Onsite appointments can be accommodated by request from 9am-12pm or 1pm-3pm by submitting a ticket (New ticket -> Something Else).
We appreciate your patience during this time as our staff deal with a very high volume of requests and transition to supporting the campus remotely.
March 16th, 2020 - Effective today we will be adjusting our service desk hours to 7:30am to 4:30pm for the time being.
Currently this is for both phone hours and walk up service desk hours. We expect further updates to follow as more information is available.
For self-service options about working from home please see the following articles:
UBC provided devices - https://knowit.ok.ubc.ca/article/working-remotely-with-a-ubc-okanagan-provided-device-1020.html
Personal devices - https://knowit.ok.ubc.ca/article/working-from-home-using-a-personal-device-1021.html