The University of British Columbia Okanagan Campus
Information Technology Okanagan
IT Service Centre and Deskside Support

If you have an equipment issue or would like to speak with a technician, please request an appointment using the links below.If you have a quick question or pressing issue, please call 250-807-9000 (79000 from on campus).

UBC Okanagan Employees: Submit a UBC Self-Service Portal ticketBook a Technician for an in person appointment

Students: Student Tech Support

Category: Uncategorized

Welcome back to a new school year!

Welcome back to a new school year! With a new academic year upon us, UBC offers helpful IT resources you may require for your studies at UBC: M365: Students are eligible for a Microsoft 365 subscription which includes the Microsoft O...

A Faster, Easier Way to Recover Your MFA Access Is Coming

A Faster, Easier Way to Recover Your MFA Access Is Coming On August 27, 2025, UBC IT will introduce a recovery option for MFA access through the existing MFA Device Management Portal. This will enable users to securely restore their

Be on Alert: Workday Community Data Breach and Phishing Risks

Be on Alert: Workday Community Data Breach and Phishing Risks The UBC Integrated Service Centre and the UBC Cybersecurity team are aware of recent news regarding a data breach involving Workday Community. Workday Community is Workday's off...

M365 Latest Updates – August 2025

M365 Latest Updates - August 2025 We have some important updates to share with you as we continue our transition to the Microsoft 365 cloud environment.New M365 Portal & Teams ExperienceMicrosoft has refreshed the web experience when y...

M365 Email Migrations Near Completion

M365 Email Migrations Near Completion We're in the final laps of the M365 Email migration project and have a lot to share. Below you'll find where we're at, what's changing, and what (if anything) you need to do. Thanks to

Five Common Troubleshooting Issues at UBC and How to Fix Them

Five Common Troubleshooting Issues at UBC and How to Fix Them Whether you're trying to log into Canvas before class or open your FASmail after a vacation, we wanted to share a few quick fixes with you of the most

Celebrating Pride and People: Meet Fernanda Alves (she/her/hers)

Celebrating Pride and People: Meet Fernanda Alves (she/her/hers) Each August, Pride Month invites us to honor the stories, courage, and everyday acts that make our communities stronger. This year, we're sharing the journey of Fernanda Alve...

UBC Prepares to Launch SplashAccess for IoT Devices

UBC Prepares to Launch SplashAccess for IoT Devices UBC is moving toward a more secure and user-friendly way to connect smart devices on campus with the upcoming launch of SplashAccess. This new service will allow the community to safely c...

Disability Pride Month: Embracing Diversity and Fostering Equity

Disability Pride Month: Embracing Diversity and Fostering Equity July is Disability Pride Month, to celebrate the history, achievements, and experiences of the disability community.  Disability isn’t caused by a person's diagnosis, b...

Inside UBC’s Digital Experience Lab (DxL)

Inside UBC’s Digital Experience Lab (DxL) The Digital Experience Lab (DxL) has the mandate to help the IT organization safely experiment with artificial intelligence (AI) by testing and proving concepts with the intention to then scale tho...