Five Common Troubleshooting Issues at UBC and How to Fix Them
Five Common Troubleshooting Issues at UBC and How to Fix Them
Whether you’re trying to log into Canvas before class or open your FASmail after a vacation, we wanted to share a few quick fixes with you of the most common tech issues at UBC …
Celebrating Pride and People: Meet Fernanda Alves (she/her/hers)
Celebrating Pride and People: Meet Fernanda Alves (she/her/hers)
Each August, Pride Month invites us to honor the stories, courage, and everyday acts that make our communities stronger. This year, we’re sharing the journey of Fernanda Alve…
UBC Prepares to Launch SplashAccess for IoT Devices
UBC Prepares to Launch SplashAccess for IoT Devices
UBC is moving toward a more secure and user-friendly way to connect smart devices on campus with the upcoming launch of SplashAccess. This new service will allow the community to safely c…
Disability Pride Month: Embracing Diversity and Fostering Equity
Disability Pride Month: Embracing Diversity and Fostering Equity
July is Disability Pride Month, to celebrate the history, achievements, and experiences of the disability community. Disability isn’t caused by a person’s diagnosis, b…
Inside UBC’s Digital Experience Lab (DxL)
Inside UBC’s Digital Experience Lab (DxL)
The Digital Experience Lab (DxL) has the mandate to help the IT organization safely experiment with artificial intelligence (AI) by testing and proving concepts with the intention to then scale tho…
UBC IT Launches AI Chatbot to Support IT Inquiries
UBC IT Launches AI Chatbot to Support IT Inquiries
Got an IT question? UBC faculty, staff and students can now ask a chatbot. The new feature appears on the lower right-hand side of every it.ubc.ca website page. Developed …
Jennifer Burns named 2025 CIO of the Year by CUCCIO!
Jennifer Burns named 2025 CIO of the Year by CUCCIO!
We’re thrilled to share that Jennifer Burns, UBC’s Chief Information Officer and Associate Vice President UBC IT, has been recognized as CIO of the Year at the 2025 CUCCIO Awards. This …
AI Steering Committee Updates
AI Steering Committee Updates
The AI Steering Committee was formed to examine the impact of AI tools, including generative AI tools, on pedagogy, academic practices, and administrative operations within a higher education context. The com…
IT Chatbot now live in beta
IT Chatbot now live in beta
We’re excited to announce the launch of the IT chatbot (beta) on it.ubc.ca. Developed by the Digital Experience Lab (DxL) with the UBC IT Communications Team, the chatbot is powered by generative AI. …
Tom Wins Twice: Automation, Collaboration, and a Ticket to New York
Tom Wins Twice: Automation, Collaboration, and a Ticket to New York
After leading a Hands-On Tines Technical Training Workshop at the BCNET conference this spring, Tom Power wasn’t expecting lightning to strike twice. But when Tines, a pla…