Five Common Troubleshooting Issues at UBC and How to Fix Them

Wi-Fi issues affect both staff and students, but the fix is often just a few taps away. If your Wi-Fi suddenly cuts out after a password update, you're not alone. Issues with the UBCsecure Wi-Fi network can occur after the required annual change of the CWL password.

Completely removing the network from your device and re-adding it with your updated credentials almost always fixes the issue. Since the annual password change is typically only done once a year, it’s easy to forget the steps. The process also differs across operating systems (MacOS, Windows, iOS, and Android), so it’s best to visit it.ubc.ca for clear, up-to-date instructions.

One of the easiest ways to resolve many access-related issues is to reset your CWL password at myaccount.ubc.ca. Whether you've forgotten it or recently changed it and things just aren’t synching, this one step often does the trick. It's the go-to fix for a surprising number of login-related problems,and no service ticket required.

Pro tip: After a CWL password change, remember to update it on all devices, especially for Wi-Fi and email apps.

One of the most common issues for UBC staff involves disrupted access to FASmail, especially after setting up a new computer or phone. While frustrating, there is an easy workaround. Using a web browser to access email temporarily ensures continued access while the issue is being resolved.

In most cases, the fix simply involves reconfiguring your email client, such as Microsoft Outlook or macOS Mail. Step-by-step setup instructions are available on the UBC IT website, making it easy to get back on track without delay.

Students regularly encounter issues with essential academic tools like Canvas, Microsoft Office, student email, and Workday. These platforms are central to day-to-day learning, so disruptions can feel especially urgent.

This year, one of the most common issues affecting students involves these core services, and in many cases, they cannot be resolved without support. Most problems are related to login or access, and often, a CWL password reset can fix the issue. If that doesn’t work, visiting the official UBC IT website is the best first step, as it contains up-to-date and accurate information that is often more reliable than third-party search results.

UBC supports a wide range of digital tools. Some are internal systems used only by specific departments, while others are third-party platforms connected to CWL. For staff, issues often arise when they are asked to use a new or unfamiliar tool for the first time.

These problems are usually situational and may require IT support. However, checking the UBC IT website or searching for the tool's name at it.ubc.ca is a good first step. You may find user guides or quick-start instructions tailored to your role.