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Home / 2023 / April / 20 / UBCO Network Upgrades April 30-May 12

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IT Service Centre

If you have an equipment issue or would like to speak with a technician, please request an appointment using the links below.

If you have a quick question or pressing issue, please call 250-807-9000 (79000 from on campus).

UBC Okanagan Employees:

  • Submit a UBC Self-Service Portal ticket

Students:

  • Student Tech Support

UBCO Network Upgrades April 30-May 12

April 20, 2023

Our UBCO IT Network Team is continuing to perform important upgrades to the campus network, with some additional work happening at the end of April into early May. This will involve retiring equipment which is nearing the end of service and replacing it with new networking equipment as well as performing routine software upgrades.  

During the week of April 30 through May 5, faculty, staff and students on campus may notice brief disruptions to internet connectivity of 5-10 minutes on the following dates and times: 

  • Sunday April 30, 2023 20:00-23:00 PT – There will be brief disruptions to network connectivity in all buildings and to all department networks. Wireless and residence internet services will not be impacted. 
  • Monday May 1, 2023 21:00-23:59 PT – There will be brief disruptions to network connectivity for debit/payment terminals, instructional computer labs and guest networks. Wireless and residence internet services will not be impacted. 
  • Tuesday May 2, 2023 19:00-23:00 PT – There will be brief disruptions to network connectivity for research lab networks in all buildings. Wireless and residence internet services will not be impacted. 

During the week of May 8-12, the following maintenance will be performed: 

  • Tuesday May 9, 2023 21:00-23:00 PT – There will be a brief disruption of up to 5 mins to network connectivity for all campus networks and wireless while maintenance is performed. 
  • Friday May 12, 2023 17:00-19:00 PT – VPN services will be unavailable for up to 30 mins. Users should use myvpn.ubc.ca for general VPN access to avoid disruption. Department based VPN pools will be unavailable during this time. 

For the latest updates to these upgrades and all other IT systems please visit the UBCIT Status Page. 

Posted in IT Infrastructure, planned outage, Service Disruption, VPN | Tagged maintenance, network, outage, wifi

UBC IT Okanagan
Okanagan Campus
ADM 024 - Administration Building
1138 Alumni Ave
Kelowna, BC Canada V1V1V7
Tel 250 807 9000
Website it.ok.ubc.ca
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