Return to Campus

We’re here to help Staff and Faculty with their technology needs as they return to campus or continue to teach or work remotely.

Student outside in fall working on laptop


Workstation Reconnects

To support the large number of faculty and staff returning to campus this fall, UBC IT Okanagan is offering advance bookings for support with office workstation reconnections.

If you are planning to return to work on campus this fall, please plan ahead and book early, as we will have limited support available in September.

Please note you will need to follow your Faculty’s Safe Work Plan until full resumption is declared by the Province. Visit UBCO’s COVID-19 website for the latest information about working on campus.

Need furniture moved or a space cleaned? Submit a Facilities Work Order (on campus or VPN connection required) or Custodial Request to ensure your office is ready before requesting a reconnect.

Individual faculty and staff can book a one hour time slot for one-on-one assistance from IT with setting up your work space by submitting a ticket to the UBC Self-Service Portal.

Please provide the following details:

  • Equipment which is being reconnected/moved
  • Preferred time frame (dates & times)

It is strongly encouraged that one-on-one times are requested as soon as possible.

Note: Please check with your department administrator or supervisor before booking to see if a group reconnection for your unit has already been arranged.

SUBMIT A TICKET

If you would like to book support reconnecting multiple people in a department or shared office space, please submit a ticket to the UBC Self-Service Portal.

Please provide the following details:

  • Number of people being reconnected/moved
  • Preferred time frame (dates & times)

SUBMIT A TICKET

Need help reconnecting your computer(s) in your research lab? Research Computing can help. We are booking slots from June until October, so plan ahead and book, as resources are limited.

  1. Submit a ServiceNow ticket
  2. We will review your request, send you an invite to our calendar, and then you can book a date and time that works for you.

Need Equipment Help?

Buying Equipment

Did you know you can order computer equipment in Workday?

Learn more

Not sure what you need?

If you’re unsure what equipment you should order, we can provide recommendations and quotes.

Submit a Ticket

Cleaning Equipment

Need to clean your computer or touch screen devices?

Learn How

Wifi Trouble?

Follow these step-by-step instructions to connect to the ubcsecure Wireless Network using AutoConnect.

Use Autoconnect

Computer Replacement Program (CRP)

CRP provides  IT supported equipment for permanent ongoing positions at UBCO.

Learn More

Phone or Voicemail trouble?

If you need help accessing your UBC voice mail or long distance calls we can help.

Learn more


Privacy & Security Tips

With a highly mobile workforce, cybersecurity precautions remain high for faculty, staff, and student employees regardless of whether you work remotely or on campus. Help us keep UBC’s information safe and secure. Please bookmark the Privacy Matters website for more on cybersecurity tips and resources for UBC faculty, staff, and student employees.


On Campus IT Support

We have several options to help you with your technology needs on campus, for Staff & Faculty, Researchers and Students.

IT Service Desk

Support Hours:
7:30 a.m. to 4:30 p.m.
Monday to Friday

Phone: 250.807.9000 (on-campus dial 79000)

SUBMIT A TICKET

Engagement services

Engagement Services works collaboratively with our clients to ensure the IT services provided meet their evolving needs. Not sure who to ask for help with your technology question? We can help!

LEARN ABOUT ENGAGEMENT SERVICES

The UBCO IT Research Computing team has begun booking one-on-one service slots between now and October. Booking early is highly recommended to avoid delays in support.

Information and appointment booking for research computing are available at https://it.ok.ubc.ca/services/research.

Contact Research Computing

Peer Technology Assistants (PTAs)

Peer Technology Assistants are part of the Student Learning Hub team to support students with:

  • Technical assistance
  • Canvas and other UBC learning technologies
  • Access to UBC programs and software

Contact a PTA

UBC IT Student Support

The IT Service Desk at the Okanagan campus provides support to UBCO students for:

  • Connecting to campus wireless
  • Account password resets (please bring valid ID)
  • Campus printing issues

For additional support, please contact the IT Service Centre at the Vancouver campus.

Submit a Ticket


More Resources

UBC IT is working hard to ensure that leading-edge technology continues to be readily accessible to faculty, students and staff to fully complement their teaching, learning and work experience both on-campus and off-site. Changes to service offerings are noted on UBC IT’s Return to Campus page, and may be adjusted throughout the school term to reflect community need.

Visit UBC IT’s Return to Campus page for more updates and support for your department’s IT needs as we return to campus this fall including: