Contact
UBC IT Okanagan
IT Service Centre – Employee Support
Quick question or urgent issue?
Phone Support
7:30 am to 4:30 pm Weekdays (Closed Stat Holidays)
- 250-807-9000 (on-campus dial 79000)
- 855-807-9001 (Toll free)
Online Support
Try the 24 hour UBCO Knowledge Assistant (chatbot)
Computer or software issue? Need to speak with a technician? Please submit a ticket.
Need in-person IT support? Book time with an IT technician (please note this is for employees only at this time).
Book a technician (employee only)
Student Support
In-person
Located in the UBCO Library main floor
Monday to Friday (Closed for statutory holidays)
9:00 am to 5:00 pm
Online
After-Hours Instructional AV Issues
Field Technicians are available for instructional emergencies (classroom teaching) outside of standard business hours.
4:30 to 8:00 pm Weekdays (Closed Stat Holidays)
- 250.807.9000
- On-campus dial 79000
After-Hours Emergency IT Issues
Contact UBC Okanagan Campus Security to report any major IT service disruptions or issues outside of regular UBCO IT Service Desk hours.
250.807.9236
Address:
024B Administration Building (ADM)
UBC Okanagan Campus
1138 Alumni Avenue
Kelowna, BC, Canada V1V 1V7
LIVE IT WALK-UP SUPPORT CAM
If the Walk-up window is closed, and you do NOT have a scheduled appointment, please call 79000 or submit a ticket in the UBC Self-Service Portal.
IT Monthly Newsletter – Want to know the latest IT updates? Sign-up for our monthly UBCO IT Newsletter!
Staff
IT Service Delivery
| Anthony Knezevic Associate Director, IT Service Delivery |
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| Andy Fehr Team Lead, Service Desk |
| Andy Fehr Team Lead, Service Desk |
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| Paul Clancy Support Analyst I |
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| Paul Crang Support Analyst I |
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| Perry Jones Support Analyst I |
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| Brian Ferguson Support Analyst I |
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| Mark Panich Support Analyst I |
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| Geoff Pouliot Support Analyst I |
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| Chase Tompkins Support Analyst II |
| Sky Mooney Systems Administrator II |
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| Clay Pakenham Support Analyst II |
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| Ryan Pannell Support Analyst II |
| Dave Conzatti Systems Administrator II |
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| Maureen David Systems Administrator II – Phone Infrastructure |
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| Rudy Kovacev Systems Administrator II – Phone Infrastructure |
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| Trevor Odlum Systems Administrator II |
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| Rob Panio Systems Administrator I – Voice Services |
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| Warren Pineau Systems Administrator II |
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| Oscar Rondon Network Analyst II |
Research Computing
| Steve Cundy Director, Advanced Research Computing |
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| Erin Crowe Manager, Research Computing |
| Wade Klaver HPC Systems Administrator |
| Conor English Project Manager |
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| Oliver Dube Systems Administrator II |
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| Ian Courtney Systems Administrator II |
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| Brent Harder Support Analyst II |
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| Brandon Harder Support Analyst I |
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| Paul Vallence Support Analyst I |
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| Steve Holden Support Analyst I |
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| Jorden Harvey Support Analyst I |
IT Engagement Services
| Todd Zimmerman Associate Director, IT Engagement Services |
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| Andrew Alcantara Team Lead, Web & Applications |
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| Gideon Dante Team Lead, UBC Studios |
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| Paul Levinsen Team Lead, Audio Visual |
| Toni Lee Support Services Assistant |
| Paul Levinsen Team Lead, Audio Visual |
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| Donald Cosby AV Coordinator |
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| Matt Duarte AV Coordinator |
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| Garth Evans AV Specialist |
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| Malcolm Petch AV Specialist |
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| Felipe Munoz AV Coordinator |
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| Sean Smith AV Specialist |
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| Nathen Storness-Bliss AV Specialist |
| Todd Zimmerman Associate Director, IT Engagement Services |
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| Amanda Austin Project Coordinator IT Infrastructure |
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| Justin Avdich Client Services Manager |
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| Erin Trifunov Client Service Manager |
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| Rebecca Kaus Client Services Manager |
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| Ilona Nehring IT Purchasing Assistant |
| Gideon Dante Team Lead, UBC Studios |
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| Doug Brown Producer, Video and Digital Media |
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| Randall Robinson Senior Video and Digital Media Specialist |
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| Joel Thiessen Senior Emerging and Digital Media Specialist |
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| Taylor Wilson Digital Media Specialist and Production Assistant |
| Andrew Alcantara Team Lead, Web & Applications |
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| Snow Liu Support Analyst I |
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| Jithin Shaji Systems Analyst II |
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| Yan Yong Programmer Analyst I |
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| John Hermary Programmer Analyst II |