IT Management Database (ITMDB)


ITMDB is the primary ticketing system for UBCO IT and also includes modules for managing contact records, accounts, phone records, server groups, printers, billing, and more.

Features & Benefits

This service is available 24 hours a day, 7 days a week except during scheduled and unscheduled maintenance.

Getting Started

Visit and log in with your Novell username and password

Further Information

Learn more about ITMDB in the UBCO IT Knowledge Base (KnowIT)


  • This service is available to researchers, staff, and faculty exclusively.
  • Contact the IT Helpdesk for assistance