IT Management Database (ITMDB)
Provides primary ticketing system for IT, Media and Classroom Services, including modules for the management of tickets/work orders, contact records, accounts, phone records, server groups, printers, copycards, billing and research projects. Also provides Calendars module for HR-related leave (all staff/faculty) and IT staff availability.
Features & Benefits
- This service is available 24 hours a day, 7 days a week except during scheduled and unscheduled maintenance.
- Login at helpdesk.ok.ubc.ca (Novell username/password)
- This service is available to researchers, staff and faculty only.
- Contact the IT Helpdesk for assistance
Last reviewed 4/30/2015 2:01:59 PM